New appointments underpin MDL's commitment to quality
We’re delighted to announce the appointment of two new regional operations managers, and a new marina manager for our Mercury Yacht Harbour marina and Holiday Park.
Les Robertson and George Bovill both join MDL as regional operations managers, looking after our 19 UK marinas and boatyards between them.
Joining us with a wealth of experience from the hospitality, retail and leisure industries, Les most recently worked within the holiday park sector area as commercial director at Sandy Balls Holiday Village and then head of commercial operations for Aria Resorts.
I am delighted to be joining MDL Marinas. My entire career has been about delivering exceptional customer service and I’m looking forward to developing a team to continue to up-hold MDL’s brand values as well as take its service and operational standards to the next level.
George Bovill comes to us with 18 years of customer service and operational experience from time spent in various customer focused businesses across the restaurant industry. He says: “As regional operations manager, one of my key focuses will be enhancing our customers’ journey, from providing first class customer service to ensuring that all our marinas are beautifully presented and maintained.
I’ll be spending my days in the marinas, working closely with the on-site marina teams and supporting them to deliver MDL’s industry leading quality service and standards.
Since joining our growing team, Les and George have been busy conducting quality audits of the marinas as part of our Quality Audit Programme, which is designed to help improve the cleanliness and appearance of our marinas.
The next year will see regular audits carried out across our marina network, ensuring the processes and practices in place are consistent with delivering the standards of excellence that we strive for.
In addition, Simon Cothill has been promoted to marina manager at Mercury Yacht Harbour and Holiday Park, following two years as dock master at our flagship Ocean Village Marina. With considerable yachting and management experience, Simon is ideally placed to take the helm at Mercury, running both the Yacht Harbour and growing Holiday Park.
“I cannot wait to start this new chapter of my career with MDL,” says Simon. “I’m looking forward to getting to know our berth holders and holiday park guests, and making Mercury Yacht Harbour one of the top marine leisure destinations on the River Hamble.”
These new appointments highlight our ongoing commitment to providing the best quality of both services and facilities for our berth holders, tenants and visitors.