Careers at MDL

This vacancy would suit an individual who enjoys speaking to customers, is great at problem solving and is used to working in a pressurised environment. They will be used to being managed on their personal KPI’s. The successful individual will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. The successful individual will need to help drive the marinas NPS score through improved customer service while improving commercial performance.

The prime tasks and responsibilities for this role are:

• This is a remote based sales role responsible for sales performance across a defined area.
• This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
• You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines
• You will support the Marina Managers who have ultimate responsibility for marina berth sales.
• You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
• You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual
• You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
• You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
• You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
• Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

• Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures
• Potential Customers, Berth holders and Tenants.

Performance Criteria

• Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators: 1) contacts made – internal and external prospecting calls/emails (30 per shift), 2) appointments – marina tours booked per shift (virtual or in person), 3) berth sales – average 1 per shift, 4) average purchase value.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS - Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas offers a competitive salary package, company uniform, and following your probationary period, a subsidised health cash plan. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email your CV and cover letter marked ‘Private & Confidential’ to:

Tim Mayer, Sales and Marketing Director, Marina Developments Ltd, The Yacht Club, 1 Channel Way, Southampton SO14 3QF.

Email t.mayer@mdlmarinas.co.uk | Tel: 07483 918986

Closing Date: Saturday 20th August 2022.

We are looking to engage several Summer Marina Assistants across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Marina Assistant, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service.
• Walk the marina pontoons and surrounding areas, assisting customers where needed.
• Dealing with customer queries.
• Answering the office telephone, greeting customers and assisting with serving in the marina office.
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available.
• Provide a trolley service with assistance to and from vessel when requested.
• Prepare the marina each day ensuring leaflet carousels are stocked.
• To assist with serving fuel when required.

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• An ability to deliver the highest standards of customer service.
• Self-motivated and able to work without supervision.
• Confident use of IT systems (minimum beginner level).
• A practical, resourceful and common-sense approach.
• Good practical boating skills (not essential but an advantage, training will be provided).
• Competent swimmer (essential).

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

Please note, if you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.