Careers at MDL

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FIRST CLASS CUSTOMER SERVICE


At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.


Marina Operative – MDL Hamble Marinas

To help us deliver exceptional service we are seeking to recruit a Marina Operative to join the team working at MDL's Hamble marinas. You will be based at Hamble Point Marina Marina, which is a high profile, busy site. Our aim is to deliver the highest level of service to our customers, which demands the best from our team every day.


Marina Operative – MDL Hamble Marinas

The role will include:

  • Assisting with the dry stack and boatyard operation
  • Carrying out Dockmaster duties around the site
  • Assisting in actively marketing and promoting the marina and associated services
  • Maintaining the security of the site
  • General maintenance around the site
  • Control of contractors around the site

This is a full time position working a 12 hour day, on a four on four off rota pattern. You will be based at Hamble Point Marina however; you will also be required to work at Port Hamble Marina and Mercury Yacht Harbour.

The key requirements for this role are:

  • An ability to deliver the highest standards of customer service
  • Good practical boating skills
  • Self-motivated and able to work without supervision
  • Innovative in your approach to solving problems
  • Current computer literacy
  • A practical, resourceful and common sense approach
  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • Ability to swim

There is full on-job training leading to industry recognised qualifications. MDL Marinas are an equal opportunities employer.

How to apply:

Please apply in writing to:

Debbie Burns CMM – Marina Manager, Marina Developments Ltd, Hamble Point Marina, School Lane, Hamble, Southampton SO31 4NB.

Email: d.burns@mdlmarinas.co.uk

Telephone: 023 8045 2464

Please mark your application “Strictly Private & Confidential – Addressee Only”

Closing Date: Tuesday 7th June 2022.

Regional Operations Manager

We now have a vacancy for a Regional Operations Manager within the central Operations Department. This vacancy would suit an experienced Marina Manager who is keen to drive Health & Safety, quality, and service levels across all marinas within their region. The successful individual will work closely with the existing Operations team overseeing day-to-day marina operations and will be accountable for the performance of the operation in all areas.


Regional Operations Manager

The prime tasks and responsibilities for this role are:

  • Line management responsibility for the Marina Managers within your region; coaching, managing; and inspiring your team including but not exclusively developing individuals in line with MDL's talent and succession plan; covering each site in an emergency or in the absence of the Marina Manager.
  • Manage the seasonal recruitment campaign for your region working with Human Resources and the Head of Operations.
  • To ensure all of your marinas are beautifully presented, well maintained and spotlessly clean, in line with MDLs brand standards.
  • To deploy and measure consistency of the customer journey at your marinas and ensuring full resolution of customer complaints and concerns and monitoring the performance of your direct reports.
  • You are accountable for, through your marina managers the on time, professionally and safely executed maintenance schedule for your marinas, this will include performance and close out monitoring through our online systems, cross checking processes and toolbox talks with the policies in the MDL Manual and delivery of the annual maintenance and PPM schedule on time and with the resources allocated. This is a key performance measure for your role.
  • Full responsibility for regional EBITDA growth performance to budget and growth on prior year, you must monitor and ensure that your marinas revenue and cost lines stay within agreed budgets
  • To be responsible for the delivery and implementation of central initiatives, projects and workflows including absolute adherence to finance policy and procedures and all operational policies in the MDL Manual. You are accountable for the accurate record keeping of all your marinas and will be audited in that regard.
  • You will be expected to physically cover for marina managers in their absence due to illness or holiday should the need arise and manage the communication flow across your region and being an effective conduit between sites and the centre.
  • Auditing each Marina within your region monthly as per the MDL ways of working on key operating metrics in order to drive performance; being accountable and responsible for your marinas including assisting in the development of site budgets and pricing.
  • To be responsible and accountable for all QSHE matters including but not exclusively Health and Safety and Environmental compliance and best practice at your marinas and to follow up, manage and hold to account the Marina Managers in order to drive the effective completion of key audit action plans, including Health, Safety & Environment, Customer Journey, and Brand Standards.

Working Relationships:

  • To liaise at all levels with customers, staff, central services and external suppliers/organisations.
  • Working with senior management, marina team members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures.

Performance Criteria:

  • To manage the business for which you are responsible effectively, correctly, and profitably.
  • All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
  • To manage site staff to ensure they are providing the best possible customer experience.
  • Customer requests and problems are acted upon immediately or arrangements made for their resolution.
  • A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
  • To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
  • To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

  • An experienced Marina Manger who has led teams of individuals.
  • A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
  • Be results orientated and keen to make improvements to already established businesses.
  • To have operated businesses with a turnover more than £1M.
  • Have a proven track record of sales growth in either a retail or B to B environment.
  • To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
  • Able to provide first class customer service.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, I would like to hear from you.

Please email for a full job description or submit your letter of application marked ‘Private& Confidential’ referring to the prime tasks and responsibilities to:

Kerry Marriott, Head of Operations, MDL Marinas.

Email: k.marriott@mdlmarinas.co.uk

Closing Date: Monday 6th June 2022.

Summer Marina Assistants

Are you looking for Summer work this year whilst still enjoying being outdoors? We're recruiting Summer Marina Assistants for work between April and September 2022 (inclusive). Various hours of work and shifts available (casual and fixed working patterns) including weekends and Bank Holidays to suit almost every applicant’s needs.


Summer Marina Assistants

We are looking to engage several Summer Marina Assistants across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Marina Assistant, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

  • Welcome visitors by road and boat, greeting them with high standards of service.
  • Walk the marina pontoons and surrounding areas, assisting customers where needed.
  • Dealing with customer queries.
  • Answering the office telephone, greeting customers and assisting with serving in the marina office.
  • Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available.
  • Provide a trolley service with assistance to and from vessel when requested.
  • Prepare the marina each day ensuring leaflet carousels are stocked.
  • To assist with serving fuel when required.

If this sounds of interest and the following sounds like you, apply NOW!

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • An ability to deliver the highest standards of customer service.
  • Self-motivated and able to work without supervision.
  • Confident use of IT systems (minimum beginner level).
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills (not essential but an advantage, training will be provided).
  • Competent swimmer (essential).

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

  • What attracted you to apply for the role of a Seasonal member of our team?
  • Explain a time where you have delivered or experienced exceptional customer service.
  • Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

Please note, if you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.

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