Careers at MDL

You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations on a daily basis. This is a full-time, permanent position working a 42 hours per week.

The prime tasks and responsibilities for this role are:

• To liaise with customers regarding bookings and associated payments for fuel, short stay and overnight berthing, lock operation and daily inspections.
• To ensure the highest levels of customer service and experience at all times.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.

Person Specification:

• Professional, proactive, positive attitude and a provider of first-class customer service.
• Flexible and self-motivated.
• Innovative in your approach to solving problems.
• Team player.
• Self motivated and able to work without supervision.
• Have a customer focused philosophy permeating all your actions.
• Results orientated with the drive to deliver and over perform.
• Well presented and take a pride in your surroundings.

Required Experience:

• Computer literate.
• Ability to swim.
• Customer service experience.

Desired Experience:

• Marina operations.
• Boatyard experience.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ referring to the prime tasks and responsibilities to:

Dan Lewis, Marina Manager, Cobb's Quay Marina, Hamworthy, Poole BH15 4EL.

Telephone : 01202 674299

Email: d.lewis@mdlmarinas.co.uk

Closing Date: Friday 1st July 2022

The role is for 40 hours per week, 6 Month FTC. Days and hours of work are flexible to meet the demands of the role and alternate weekend working will be required.

The Role will include:

• This role is responsible for the sales performance of the self-Storage facility at Cobbs Quay Marina, working with Marina Managers and the Operations team in targeting and driving new sales.
• You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• You will support the Marina Managers who have ultimate responsibility for marina storage sales in driving occupancy and financial targets.
• You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
• You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations manual.
• You will monitor your own performance and actively engage with customers always giving a world class service.
• You will ensure all legal, financial, competitor, HSE and company policies are adhered to in your role.
• Any other task or responsibility that is appropriate.
• Organise and issue all customer access cards and keys
• Sales – you are responsible for the storage facilities sales performance and for the adherence to the established sales process and the accuracy of Key Performance Indicators (KPIs). Contacts Made – internal and external prospecting calls/emails (30 per shift). Appointments – storage facility tours booked per shift (virtual or in person). Sales and Average Purchase Value.
• Customer Service – you will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – to operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean, and tidy).
• Health & Safety and Environmental Compliance - to ensure all duties are conducted in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS - deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – all dealings with team members are conducted professionally, politely, and respectfully.
• Administration – to accurately and diligently manage the administration associated with your role.

The essential requirements for the role are:

• Experience in sales and business growth through sales
• An ability to deliver the highest standards of customer service.
• Possess good communication skills
• Self motivated and able to work without supervision
• A practical, resourceful, and common-sense approach
• Enthusiastic, friendly with a positive `can do` attitude and flexible approach
• Computer literacy, including social media & administration skills
• Attention to detail
• Administration and sales experience based in a busy leisure environment

To apply for this position please send or email completed application form along with a covering letter to:

Dan Lewis, Marina Manager, Cobb’s Quay Marina, Poole, Dorset BH15 4EL.

Email: d.lewis@mdlmarinas.co.uk

Closing Date: Friday 1st July 2022.

We are looking to engage several Summer Marina Assistants across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Marina Assistant, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service.
• Walk the marina pontoons and surrounding areas, assisting customers where needed.
• Dealing with customer queries.
• Answering the office telephone, greeting customers and assisting with serving in the marina office.
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available.
• Provide a trolley service with assistance to and from vessel when requested.
• Prepare the marina each day ensuring leaflet carousels are stocked.
• To assist with serving fuel when required.

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• An ability to deliver the highest standards of customer service.
• Self-motivated and able to work without supervision.
• Confident use of IT systems (minimum beginner level).
• A practical, resourceful and common-sense approach.
• Good practical boating skills (not essential but an advantage, training will be provided).
• Competent swimmer (essential).

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

Please note, if you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.