Careers at MDL

The role will include but not limited to:

• To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
• To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
• To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2504.

Closing Date: Friday 25th October 2024.

The role will include but not limited to:

• To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
• To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
• To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference NTH24/2503.

Closing Date: Thursday 31st October 2024.

The role will include but not limited to:

• To be responsible for day-to-day operation of the Boatyard and Dry Stack Operation; to ensure the effective and efficient running of lifting operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of the boatyard operation and run the Boat Yard effectively, correctly and profitably.
• To ensure that all daily, weekly and monthly checks are carried out and recorded as per company policies and procedures. Ensuring all defects are reported and resolved in a timely manner.
• To ensure 6 monthly maintenance and insurance inspections are carried out and all faults are actioned in a timely manner.
• To ensure the day-to-day operation and overall image of the Boat Yard and plant equipment reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead and oversee and be accountable for all boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and boatyard cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To assist with the lifting of boats within the boatyard and dry stack operations when required.
• To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
• To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
• To formulate Boatyard budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your Boatyard.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

The key requirements for this role are but not limited to:

• To manage the business for which you are responsible effectively, correctly and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• An experienced manager and operator of plant equipment.
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To have operated businesses with a turnover in excess of £1m.
• To be IOSH qualified or experienced in managing Health and Safety in an operation using plant equipment.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference SAX24/2502.

Closing Date: Monday 28th October 2024.

The successful individual will work with the existing team overseeing day-to-day Lodge Park operations and will support the Marina Manager with the performance of the operation in all areas.

The role will include but not limited to:

• To ensure the smooth day-to-day running of all operations in the Lodge Park; planning and prioritising workload to ensure that daily, weekly and monthly checks are carried out.
• To co-ordinate with the cleaners to ensure all lodges are prepared and set up ready for visitors, stocks are monitored, maintained, and replenished as necessary.
• To ensure all relevant checks are carried out in accordance with the Company Health & Safety policy to include but not limited to, COSHH, Risk Assessments, annual servicing of boilers, PAT Testing, Legionella, smoke alarms and CO2 detectors including maintaining all records.
• To ensure the Guest Directory, Check in forms, manuals, COSHH and risk assessments are kept up to date and any changes are communicated to the team.
• Coordinate with Management with regards to bookings, changes to lodges, demand, prices, marketing, and Reevoo reviews.
• To ensure all administration tasks are completed in line with operational processes.
• Working with the management team to develop and lead an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover, driving customer focus to the forefront of the marina team.
• Working with the management team to compile the staff rota to include optimum site cover at weekends and peak times and to conduct daily staff briefings.
• To instil in your teams an ethos of flexible working hours driven by business demand.
• To manage, coach and develop staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• Know how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviours.
• To undertake routine maintenance; ensuring the lodge park remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• To ensure the highest levels of customer service and experience at all times.
• To establish a good working relationship with staff, tenants and customers, which is based on trust and efficiency.
• To ensure the Marina Manager is informed of any damage, complaints or cause for concern.
• To provide emergency cover or support for marina-based operations in the absence of a Marina Manager or as and when required during off peak times.

The key requirements for this role are but not limited to:

• Deliver operational process and systems in accordance with the quality management systems of the MDL Way. All laid down Code of Conduct, Marina Regulations, company procedures and policies are always adhered to.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• To operate in accordance with MDL’s values; Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and tidy. Ensure you and your team are in the correct uniform and that it is clean, presentable, and always maintained. To ensure the correct PPE is worn when necessary.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To adopt a flexible attitude towards work whilst providing the best in customer experience and site cover; driving customer focus to the forefront of your activities and that of your team.
• To have previously operated in the leisure industry.
• To have demonstrable experience and knowledge in health and safety within a marina/leisure environment or other similar environment.
• Be results orientated and keen to make improvements to already established businesses.
• Able to provide first class customer service.
• Ability to creatively troubleshoot and provide short term solutions when required ahead of long term fixes.
• Experience of working as a handyperson in the leisure industry (desirable).

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2501.

Closing Date: Thursday 31st October 2024.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference BRX24/2502.

Closing Date: Sunday 3rd November 2024.

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference PHM24/2501.

Closing Date: Ongoing Recruitment

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TQ24/2502.

Closing Date: Sunday 3rd November 2024.

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2505.

Closing Date: Friday 15th November 2024.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 4 on 4 off shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Lifting vessels in accordance with our safe operating standards.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Previous boat lifting experience (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2505.

Email: k.trewern@mdlmarinas.co.uk

Closing Date: Friday 25th October 2024.

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM24/2505.

Closing Date: Thursday 31st October 2024.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12 hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
• To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
• To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
• Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
• Complete all daily, weekly and monthly assigned tasks as required.
• To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
• Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Competent swimmer (essential).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• A practical, resourceful, and common-sense approach.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure all duties carried out are in accordance with the Company Health & Safety Policy.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2506.

Closing Date: Friday 15th November 2024.