FIRST CLASS CUSTOMER SERVICE
At MDL we’re well aware that it’s people, not pontoons, who ensure our success.
That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.
If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.
Careers Overview
As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.
Rest assured that if you do join us, you can look forward to being part of an exciting future.
Current Vacancies
It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.
Administrator – Cobb's Quay Marina, Poole
Post ID: CQ24/2504
To help us deliver exceptional service we are seeking to recruit an Administrator at Cobb’s Quay Marina, a busy and high-profile visitor destination in Poole, Dorset. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day.
The role will include but not limited to:
- To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
- To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
- To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
- To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
- To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
- To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
- To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
- To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.
The key requirements for this role are but not limited to:
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
- Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
- Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
- All dealings with team members are carried out professionally, politely, and respectfully.
- To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
- To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2504.
Closing Date: Friday 25th October 2024.
Administrator – Northney Marina, Hayling Island
Post ID: NTH24/2503
Situated on Hayling Island, Northney Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit an Administrator to assist with marina operations at Northney Marina.
The role will include but not limited to:
- To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
- To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
- To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
- To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
- To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
- To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
- To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
- To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.
The key requirements for this role are but not limited to:
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
- Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
- Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
- All dealings with team members are carried out professionally, politely, and respectfully.
- To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
- To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference NTH24/2503.
Closing Date: Thursday 31st October 2024.
Marina Operative – Cobb's Quay Marina, Poole
Post ID: CQ24/2505
Situated in Poole Harbour, Cobb's Quay Marina is an extremely busy and high-profile visitor destination we aim to deliver the highest level of service and experience for our members and customers, demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 4 on 4 off shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors.
- Overseeing the berthing allocations of vessels.
- To carry out general maintenance tasks as required.
- Lifting vessels in accordance with our safe operating standards.
- Ensuring the telephone is answered in the correct and timely manner.
- To ensure all customer enquiries are dealt with both promptly and efficiently.
- Assisting in actively marketing and promoting the marina and associated services.
- Maintaining the security of the site.
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- Sound awareness of basic health and safety in the workplace.
- Confident use of IT systems.
- A practical, resourceful and common-sense approach.
- Good practical boating skills/qualifications (not essential but an advantage).
- Previous boat lifting experience (not essential but an advantage).
- Competent swimmer (essential).
- Educated to at least GCSE level or equivalent.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
To apply, please click the ‘apply now’ button using the Post ID reference CQ24/2505.
Email: k.trewern@mdlmarinas.co.uk
Closing Date: Friday 25th October 2024.
