FIRST CLASS CUSTOMER SERVICE
At MDL we’re well aware that it’s people, not pontoons, who ensure our success.
That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.
If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.
Careers Overview
As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.
Rest assured that if you do join us, you can look forward to being part of an exciting future.
Current Vacancies
It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.
Administrator - Cobb's Quay Marina
We are seeking to recruit an experienced Administrator to support the team at Cobb’s Quay Marina in Poole. This is an exciting opportunity for a motivated and driven individual to join the Marina Team at Cobb’s Quay delivering excellent levels of customer service and the best possible levels of administrative support The role is for 40 hours per week, Permanent, full time. 5 days over 7 on a rota basis.
The Role will include:
- To be responsible for the administration function of Cobbs Quay Marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary for berth holders, visitors, and commercial tenants in accordance with laid down procedures.
- To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing and Dry Stack agreements.
- To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
- To keep the Assistant Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
- To be responsible for the administration of tenants overnight berthing, lease berth service charge administration and associated sublet credits.
- To be responsible for the boat yard administration to include all boat lifting and storage ashore invoicing in accordance with laid down procedures.
- To ensure payments are taking at the time of booking or invoices raised as appropriate and in accordance with the Companies strict debt policy.
- To ensure electricity invoices are raised regularly.
- To ensure all relevant weekly KPI, month end and year end returns are completed as required.
- To assist with the collection of all cash, daily banking, and associated records in accordance with company policy.
- To assist the Assistant Marina Manager with the auditing of all boat measuring within the marina and to maintain up to date records in accordance with the companies measuring policy.
- To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Assistant Marina Manager on outstanding accounts. To produce up to date debt information and carry out debt chasing.
- To assist with the coding of Purchase Ledger invoices to pass to the Marina Manager for authorisation.
The essential requirements for the role are:
- An ability to deliver the highest standards of customer service.
- Possess good communication skills
- Self-motivated and able to work without supervision
- A practical, resourceful, and common-sense approach
- Enthusiastic, friendly with a positive `can do` attitude and flexible approach
- Computer literacy, including social media & administration skills
- Attention to detail
- Administration skills based in a busy leisure environment
- A minimum of 3 years administrative experience
To apply for this position please send or email completed application form along with a covering letter to:
Dan Lewis, Marina Manager, Cobb’s Quay Marina, Poole, Dorset BH15 4EL.
Email d.lewis@mdlmarinas.co.uk
Closing Date: Monday 21st February 2022
Dry Stack Marina Operative - Cobb's Quay Marina
Situated in Poole Harbour, Cobb's Quay Marina is an extremely busy and high-profile visitor destination we aim to deliver the highest level of service and experience for our members and customers, demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Dry Stack Marina Operative to assist with marina operations.
You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week on a shift pattern supporting the boatyard and Dry Stack activities.
The prime tasks and responsibilities for this role are:
- Responsible for berthing of vessels in the marina.
- Assisting serving customers on our fuel berth.
- Meeting and greeting customers.
- Assisting in actively marketing and promoting the marina and associated services.
- Assisting in carrying out general maintenance on the marina.
- To always ensure the highest levels of customer service and experience.
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- Lifting, launching, and recovering customer boats
- Safety Marshalling for machinery movements
Person Specification:
- Professional, proactive, positive attitude and a provider of first-class customer service.
- Flexible and self-motivated.
- Innovative in your approach to solving problems.
- Team player.
- Self motivated and able to work without supervision.
- Have a customer focused philosophy permeating all your actions.
- Results orientated with the drive to deliver and over perform.
- Well presented and take a pride in your surroundings.
Required Experience:
- Computer literate.
- Ability to swim.
Desired Experience:
- Marina operations.
- Forklift Licence - must be obtained while in post.
- RYA Powerboat Level 2 qualification.
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ referring to the prime tasks and responsibilities to:
Dan Lewis, Marina Manager, Cobb's Quay Marina, Woodlands Avenue, Poole, Dorset BH15 4ET.
Telephone: 01202 674299
Email: d.lewis@mdlmarinas.co.uk
Closing Date: Tuesday 1st February 2022
Dry Stack Marina Operative – Hamble Point Marina
To help us deliver exceptional service we are seeking to recruit a Dry Stack Marina Operative to join the team working at MDL. You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience; exceeding expectations on a daily basis.
This is a full time position working a 4 on 4 off, 12 hour shift pattern 8am to 8pm (March to September), 7am to 7pm (October to February). You will be flexible towards work and will be expected to cover both dry stack and boatyard.
The prime tasks and responsibilities for this role are:
- To be responsible for lifting, blocking, pressure washing, towing, mast step and unstep and relaunching of boats.
- To carry out Dry Stack operations in a safe manner at all times.
- Carry out boat lifting operations in accordance with the Company Health & Safety Policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To maintain a clean, tidy site at all times.
- To carry out general maintenance around the site.
- To ensure the highest levels of customer service and experience at all times.
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- Provide cover and assistance to the Boatyard operations as and when required.
Person Specification:
- Professional, proactive, positive attitude and a provider of first class customer service.
- Flexible and self motivated.
- Team player.
- Self motivated and able to work without supervision.
- Have a customer focused philosophy permeating all your actions.
- Well presented and take a pride in your surroundings.
Required Experience:
- Ability to swim.
Desired Experience:
- Marina/boatyard operational experience.
MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.
How to apply:
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:
Debbie Burns, Marina Manager - MDL Hamble Point Marina, Marina Developments Ltd, Marina Office, School Lane, Hamble, Southampton SO31 4NB.
Email: d.burns@mdlmarinas.co.uk
Closing Date: Monday 31st January 2022.
Fitness Manager – MDL Fitness Plymouth
MDL Fitness Plymouth is the UK's first marina operated gym featuring a professional, state-of-the-art eco powered facility. We are looking for a dynamic, passionate and motivated Fitness Manager with the drive, energy and enthusiasm needed to look after this new and exciting brand.
This vacancy would suit an experienced Fitness Manager or Gym Manager from a fitness background. The successful individual will take a hands-on role within the MDL Fitness centre with a focus on member engagement, Personal Trainer support, driving standards, supporting commercial performance and possible group exercise.
The prime tasks and responsibilities for this role are:
- To be responsible for day to day operations of the gym; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
- To be accountable for the sales kpi’s, financial performance of the gym and to run the gym effectively, correctly and profitably.
- In conjunction with the marina team and any personal trainers, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, and tidy.
- To ensure all legal, HSE and company policies including financial polices are being adhered to.
- To lead the team and oversee and be accountable for all gym administration to ensure all records are maintained accurately in order to yield maximum revenue. Ensure payment is received for all services under the guidelines laid down.
- To work with marketing, communicate with the members and potential members constantly.
- To implement promotional campaigns or conduct training sessions that would be able to attract more members, thus increasing the overall membership sales number.
- To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays.
- To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
- To support the gym budget and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
- To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
- To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
- To represent the company’s interest with external suppliers or organisations to the best possible advantage.
Working Relationships:
- Internal – To liaise at all levels with staff, central services.
- External – Potential gym members, suppliers and corporate members
Performance Criteria:
- Sales – To achieve productivity KPI’s, manage the sales performance and achieve sales targets, driving sales through local the community, referrals and outreach
- Working with the marketing department to drive membership growth.
- Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact. Managing the gym cover through management of personal trainers providing the best possible customer experience
- Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
- Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
- QMS - Deliver sales and operational process and systems in accordance with the quality management system and company procedures and policies are adhered to always.
- Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
- Administration – To accurately and diligently manage the administration associated with your role.
MDL Marinas offers a competitive salary package, company uniform, and following your probationary period, a subsidised health cash plan. MDL Marinas are an equal opportunities employer.
How to apply:
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please send your CV with a covering letter or email to:
Les Robertson, Regional Manager, Marina Developments Ltd, The Yacht Club, 1 Channel Way, Ocean Village, Southampton SO14 3QF.
Email: l.robertson@mdlmarinas.co.uk
Please mark your application “Strictly Private & Confidential – Addressee Only”
Closing Date: Monday 31st January 2022.
Marina Manager - Hythe Marina Village
We now have a vacancy for a Marina Manager for Hythe Marina Village. This vacancy would suit an experienced Marina Manager or Operations Manager from a leisure operation. The successful individual will work with the existing marina team overseeing day-to-day marina operations and will be accountable for the performance of the operation in all areas.
The prime tasks and responsibilities for this role are:
- To be responsible for day-to-day operations; to ensure the effective and efficient running of site operations always ensuring excellence in customer service and experience.
- To be accountable for the financial performance of your business and run your marina effectively, correctly, and profitably.
- In conjunction with the site team, ensure that all daily, weekly, and monthly checks are carried out, along with all routine maintenance to ensure the site remains safe, secure, clean, tidy and well landscaped at all times.
- To ensure the day-to-day operation and overall image of the sites reflects the Company’s position as market leader.
- To ensure all legal, HSE and company policies including financial polices are being adhered to.
- To lead and be accountable for all marina and boatyard administration to ensure all records are maintained accurately to yield maximum revenue, assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
- To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
- To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
- To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
- To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
- To coach staff to monitor customer’s satisfaction while constantly improving the customer experience always ensuring excellence in customer service.
- To be responsible for social media and assist with creating regular newsletters.
- To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
- To formulate site budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
- To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
- To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
- To represent the company’s interest with external suppliers or organisations to the best possible advantage.
Working Relationships:
- To liaise at all levels with customers, staff, central services and external suppliers/organisations.
- To delegate as necessary to fulfil the above aims and objectives.
Performance Criteria:
- To manage the business for which you are responsible effectively, correctly, and profitably.
- All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
- To manage site staff to ensure they are providing the best possible customer experience.
- Customer requests and problems are acted upon immediately or arrangements made for their resolution.
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
- To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
- To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.
Person Specification:
- A manager who has led teams of individuals.
- To have previously operated in the leisure or marine leisure industry.
- A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
- Be results orientated and keen to make improvements to already established businesses.
- To have operated businesses with a turnover more than £1M.
- Have a proven track record of sales growth in either a retail or B to B environment.
- To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
- Able to provide first class customer service.
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private& Confidential’ referring to the prime tasks and responsibilities to:
Les Robertson, Regional Operations Manager
MDL Marinas.
Email: L.Robertson@mdlmarinas.co.uk
Closing Date: Monday 24th January 2022.
Marina Operative (Casual Worker) – MDL Hamble Marinas
We are looking to engage a casual worker to support our team on an ad hoc basis at MDL's Hamble Marinas. This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Hamble Point Marina, Port Hamble Marina or Mercury Yacht Harbour. There may also be opportunity to work at one of our other sites within the region.
The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are:
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- An ability to deliver the highest standards of customer service
- General maintenance skills
- Self-motivated and able to work without supervision
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills (not essential but an advantage)
- Competent swimmer
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.
How to apply:
Please apply in writing to:
Bertie Marsh – Marina Manager, Marina Developments Ltd, Port Hamble Marina, Satchell Lane, Hamble, Southampton, SO31 4QA.
Email: b.marsh@mdlmarinas.co.uk
Please mark your application “Strictly Private & Confidential – Addressee Only”
Closing Date: Ongoing recruitment for multiple positions.
Marina Operative – MDL Hamble Marinas
To help us deliver exceptional service we are seeking to recruit a Marina Operative to join the boatyard team. You will be based at Hamble Point Marina, which is a high profile, busy site. Our aim is to deliver the highest level of service to our customers, which demands the best from our team every day.
The role will include:
- Assisting with the dry stack and boatyard operation
- Carrying out Dockmaster duties around the site
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- General maintenance around the site
- Control of contractors around the site
This is a full time position working a 12 hour day, on a four on four off rota pattern. You will be based at Hamble Point Marina however; you will also be required to work at Port Hamble Marina and Mercury Yacht Harbour.
The key requirements for this role are:
- An ability to deliver the highest standards of customer service
- Good practical boating skills
- Self-motivated and able to work without supervision
- Innovative in your approach to solving problems
- Current computer literacy
- A practical, resourceful and common sense approach
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- Ability to swim
MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.
How to apply:
Please complete this Application Form and send to:
Debbie Burns CMM – Marina Manager, Marina Developments Ltd, Hamble Point Marina, School Lane, Hamble, Southampton SO31 4NB.
Email: d.burns@mdlmarinas.co.uk
Please mark your application “Strictly Private & Confidential – Addressee Only”
Closing Date: Monday 31st January 2022.
Night Marina Operative - Shamrock Quay
We currently have a vacancy for a Night Marina Operative to join the Team working at Shamrock Quay in Southampton. Our aim is to deliver the highest level of service to our customers, which demands the best from our team every day. Covering the night shift requires working 12 hour shifts, on a 4 on 4 off basis, 7pm-7am.
The successful applicant will be required to attend a 3-day First Aid at Work Course, health and safety training and familiarisation training in the first month..
The role will include:
- Overseeing the berthing allocations of vessels – including meet and greet
- Maximising berth sales and visitor income
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- To ensure all legal, HSE and company policies including financial are being adhered to
- Provide holiday/sickness cover as and when required.
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
The key requirements for this role are:
- An ability to deliver the highest standards of customer service
- Good practical boating skills
- Self motivated and able to work without supervision
- Innovative in your approach to solving problems
- Current computer literacy
- A practical, resourceful and common sense approach
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- Ability to swim
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunity employer.
Please apply in writing to:
Barry Radband – Marina Manager, Marina Developments Limited, Shamrock Quay, William Street, Northam, Southampton SO14 5QL.
Email: b.radband@mdlmarinas.co.uk
Closing Date: Tuesday 25th January 2022.