Careers at MDL

Overview

You will be responsible for the day to day running of the office as well as general administrative duties.

Main Responsibilities

• Being the first point of contact for all telephone and office enquiries, prioritise, problem solve, handle enquiries and provide fantastic customer service
• Prepare for meetings, book rooms, arrange refreshments and catering, greet guests and inform organisers
• Providing administrative support as required and directed to include preparing correspondence, reports, data sheets and presentations using Microsoft Office (Word, Excel and PowerPoint)
• Receive and mail correspondence on behalf of the office, including the upkeep and management of the mailing system and post room
• Maintain all kitchen and office equipment as well as organise office supplies
• Update and maintain databases (to include The Manual), inventory, contact lists and filing systems, either by using computers or manually
• Prepare presentations and implement basic website updates in line with Marketing guidelines
• Organise and take minutes of the H&S meetings
• Assist the Estates team with various administration tasks
• Research, coordinate and organise training for employees and update the training database, providing reports when necessary
• Maintain the Company vehicle database for MOT/Tax etc
• Complete monthly expense returns for the Directors and Senior Management Team
• Assist with managing diaries and emails of members of the Senior Management Team
• Assist with booking travel arrangements for the Directors and Senior Management Team
• Provide support to Operations when / if required at peak times as directed by your Line Manager
• Various Projects – as directed by your Line Manager
• Other duties as and when required that are deemed relevant within your role.

Person Specification

• Great organisation skills and good stakeholder management along with the ability to multi-task, be proactive, prioritise, and work on your own as well as part of a team
• High attention to detail and accuracy
• An ability to deliver the highest standards of customer service with an aptitude in problem solving
• Sound computer literacy and a working knowledge of office equipment
• Excellent verbal and written communications skills with the ability to maintain trusting relationships with customers, suppliers and colleagues
• Flexible with a ‘can do’ attitude

If you are interested please register your interest with a letter of application and your CV to:

Hazel Craik, PA to the Directors, Marina Developments Ltd, The Yacht Club, 1 Channel Way, Ocean Village, Southampton SO14 3QF.

Closing Date: Wednesday 8th December 2021

The Person

You will be customer focused and ideally have a background in hospitality, leisure and/or retail with strong leadership skills and the ability to fully interact with our customers and the marina team. Whilst a marina background is not essential; related experience could be an advantage. Supporting the Manager and effectively using the resources of your team; you will create a welcoming, friendly environment where customers feel valued. Service is key and at the centre of everything we stand for. You will be an excellent communicator, proactive, driven to succeed and have a passion for delivering results and meeting deadlines.

You will lead, develop, and motivate your team in order to optimise the marina’s success. You will be highly organised, skilled in administration, computer literate, quick thinking, adaptable and resilient. You will be well presented and take pride in your surroundings with a keen eye for detail. A genuine passion for delivering first class customer service in a fast-paced environment is a must.

It will be a regular requirement to cover the Manager's role in their absence and therefore management experience and the ability to demonstrate good business acumen are a must. If you would like to join a highly motivated team, in a great business and take part in a new challenge we would like to hear from you.

Prime Tasks and Responsibilities

To be responsible for the day to day operations at Cobbs Quay Marina; Managing the on shift Marina Operative, Yard Operative and Administration team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.

• In conjunction with the site management teams, ensure that all I-Auditor daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure the day-to-day operation and overall image of the site reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• Working with the Marina Administrator to manage all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue, assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly as a region, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and ongoing performance monitoring and management where necessary.
• To assist with the employment of staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist the Manager in identifying and developing new revenue generation and growth projects and best fit products driven by local market conditions.
• To assist the Manager with formulating of site budgets and pricing policy.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Please apply in writing, including a copy of your C.V. to:

Dan Lewis, Marina Manager, Cobb's Quay Marina, Poole, Dorset BH15 4EL.

Telephone - 07717 744913

Email – d.lewis@mdlmarinas.co.uk

Closing Date: Sunday 12th December 2021

The prime tasks and responsibilities for this role are:

• To be responsible for day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of your business(s) and run your marinas effectively, correctly and profitably.
• In conjunction with the site management team, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure the day-to-day operation and overall image of the sites reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead and oversee and be accountable for all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
• To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To be responsible for social media and assist with creating regular newsletters.
• To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
• To formulate site budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
• To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Working Relationships:

• To liaise at all levels with customers, staff, central services and external suppliers/organisations.
• To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria:

• To manage the business for which you are responsible effectively, correctly and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• An experienced manager who has led large teams.
• To have previously operated in the leisure or marine leisure industry.
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To have operated businesses with a turnover in excess of £3m.
• Have a proven track record of sales growth in either a retail or B to B environment.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private& Confidential’ making reference to the prime tasks and responsibilities to:

George Bovill, Regional Operations Manager.

Email: g.bovill@mdlmarinas.co.uk

Closing Date: Friday 10th December 2021

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• General maintenance skills
• Self-motivated and able to work without supervision
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills (not essential but an advantage)
• Competent swimmer

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.

How to apply:

Please apply in writing to:

Bertie Marsh – Marina Manager, Marina Developments Ltd, Port Hamble Marina, Satchell Lane, Hamble, Southampton, SO31 4QA.

Email: b.marsh@mdlmarinas.co.uk

Please mark your application “Strictly Private & Confidential – Addressee Only”

Closing Date: Ongoing recruitment for multiple positions.

You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working a 42 hours per week supporting the boatyard and dry stack activities.

The prime tasks and responsibilities for this role are:

• Responsible for berthing of vessels in the marina.
• Assisting serving customers on our fuel berth.
• Meeting and greeting customers.
• Assisting in actively marketing and promoting the marina and associated services.
• Assisting in carrying out general maintenance on the marina.
• To always ensure the highest levels of customer service and experience.
• Deliver operational process and systems in accordance with the quality management systems of the MDL Way.

Person Specification:

• Professional, proactive, positive attitude and a provider of first-class customer service.
• Flexible and self-motivated.
• Innovative in your approach to solving problems.
• Team player.
• Self motivated and able to work without supervision.
• Have a customer focused philosophy permeating all your actions.
• Results orientated with the drive to deliver and over perform.
• Well presented and take a pride in your surroundings.

Required Experience:

• Computer literate.
• Ability to swim.

Desired Experience:

• Marina operations.
• RYA Powerboat Level 2 qualification.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ referring to the prime tasks and responsibilities to:

Dan Lewis, Marina Manager, Cobb's Quay Marina, Woodlands Avenue, Poole, Dorset BH15 4ET.

Telephone: 01202 674299

Email: d.lewis@mdlmarinas.co.uk

Closing Date: Saturday 4th December 2021

The prime tasks and responsibilities for this role are:

• To support day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To support the financial performance of the business and run the marina effectively, correctly, and profitably.
• In conjunction with the site teams, ensure that all daily, weekly, and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• Ensure the day-to-day operation and image of the sites reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead the team and support all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue, assisting with marina and boatyard administration where necessary. Ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.

Working Relationships:

• To liaise at all levels with customers, staff, central services, and external suppliers/organisations.
• To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria:

• To support the business for which you are responsible effectively, correctly, and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental, and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services, and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• • To have previously operated in the leisure or marine leisure industry.
• • A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• • Be results orientated and keen to make improvements to already established businesses.
• • To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• • Able to provide first class customer service.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private& Confidential’ making reference to the prime tasks and responsibilities to:

Debbie Burns, Marina Manager - Hamble Point Marina, School Lane, Hamble, Southampton, Hampshire SO31 4NB.

Email: d.burns@mdlmarinas.co.uk

Closing Date: Thursday 16th December 2021