Careers at MDL

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CAREERS

FIRST CLASS CUSTOMER SERVICE


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At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.

To download an application form, please click on your preferred format below.

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Boatyard Coordinator – Cobb's Quay Marina, Poole

To help us deliver exceptional service we are seeking to recruit a boatyard Co-Ordinator to assist with marina operations at Cobb’s Quay Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.


Boatyard Coordinator – Cobb's Quay Marina, Poole

This is a full-time position working up to 40 hours a week, supporting the marina operations. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

  • Ensure a quality, professional service is provided in all contact with customers.
  • To be responsible for all boatyard administration to include the management of the Yard booking’s diary and all boat lifting and storage ashore invoicing in accordance with laid down procedures
  • To liaise with the yard team to ensure accuracy of the lifting diary.
  • To be responsible for the administration function of Cobbs Quay Marina; including ensuring all computer records and systems are maintained and all relevant invoices, credits notes and contracts are raised where necessary for berth holders, visitors, and commercial tenants in accordance with laid down procedures.
  • To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing and Dry Stack agreements.
  • To allocate berths to annual berth holders and visitors along with the assistance of the Marina Operative and Management teams.
  • To keep the Marina Manager/Assistant Marina Manager always informed of berthing/lifting statistics; to include details of current berth occupancy, vacant berths and lifting statistics to use as sales aids for the marina team.
  • To ensure payments are taking at the time of booking or invoices raised as appropriate and in accordance with the Companies strict debt policy.
  • To ensure electricity invoices are raised monthly.
  • To ensure all relevant weekly KPI, month end and year end returns are completed as required.
  • To assist with the collection of all cash, daily banking, and associated records in accordance with company policy.
  • To assist the Marina Manager/Assistant Marina Manager with the auditing of all boat measuring within the marina and to maintain up to date records in accordance with the company’s measuring policy.
  • To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager/Assistant Marina Manager on outstanding accounts. To produce up to date debt information and carry out debt chasing.
  • To assist with raising purchase orders for relevant invoices via Netsuite for the Marina Manager to approve.
  • To be responsible for the stationery orders/stock levels.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage.
  • Administration skills based in a busy leisure environment.
  • Self-motivated and able to work without supervision.
  • A sound awareness of basic health and safety in the workspace.
  • Confident use if IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

Kelly Trewern - Marina Manager, Cobb’s Quay Marina, Poole, Dorset BH15 4EL.

Email k.trewern@mdlmarinas.co.uk

Closing Date: Thursday 28th March 2024.

Boatyard Manager – Hamble Point Marina, Hamble

To help us deliver exceptional service we are seeking to recruit a Boatyard Manager at Hamble Point Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. This vacancy would suit an individual with experience in lifting operations and managing a team.


Boatyard Manager – Hamble Point Marina, Hamble

The prime tasks and responsibilities for this role are:

  • To be responsible for day-to-day operation of the Boatyard and Dry Stack Operation; to ensure the effective and efficient running of lifting operations ensuring excellence in customer service and experience at all times.
  • To be accountable for the financial performance of the boatyard operation and run the Boat Yard effectively, correctly and profitably.
  • To ensure that all daily, weekly and monthly checks are carried out and recorded as per company policies and procedures. Ensuring all defects are reported and resolved in a timely manner.
  • To ensure 6 monthly maintenance and insurance inspections are carried out and all faults are actioned in a timely manner.
  • To ensure the day-to-day operation and overall image of the Boat Yard and plant equipment reflects the Company’s position as market leader.
  • To ensure all legal, HSE and company policies including financial polices are being adhered to.
  • To lead and oversee and be accountable for all boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
  • To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and boatyard cover.
  • To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
  • To assist with the lifting of boats within the boatyard and dry stack operations when required.
  • To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
  • To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.
  • To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
  • To be responsible for social media and assist with creating regular newsletters.
  • To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
  • To formulate Boatyard budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
  • To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
  • To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your Boatyard.
  • To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Working Relationships

  • To liaise at all levels with customers, staff, central services and external suppliers/organisations.
  • To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria

  • To manage the business for which you are responsible effectively, correctly and profitably.
  • All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
  • To manage site staff to ensure they are providing the best possible customer experience.
  • Customer requests and problems are acted upon immediately or arrangements made for their resolution.
  • A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
  • To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
  • To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification

  • An experienced manager and operator of plant equipment.
  • A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
  • Be results orientated and keen to make improvements to already established businesses.
  • To have operated businesses with a turnover in excess of £1m.
  • To be IOSH qualified or experienced in managing Health and Safety in an operation using plant equipment.
  • To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
  • Able to provide first class customer service.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

Please apply via our website or alternatively email below for an application form:

Colin Jefferies – Regional Operations Manager

Email: c.jefferies@mdlmarinas.co.uk

Closing Date: Friday 29th March 2024.

Marina Operative – Penton Hook Marina, Surrey

We are seeking to recruit a Marina Operative to support the team at Penton Hook Marina. This is an exciting opportunity for a motivated and driven individual to join the Marina Team at Penton Hook delivering excellent levels of customer service and the best possible levels of support across the estate. the role is 12 hour shifts, 4 on and 4 off rota.


Marina Operative – Penton Hook Marina, Surrey

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Overseeing the berthing allocations of vessels.
  • To carry out general maintenance tasks as required.
  • Ensuring the telephone is answered in the correct and timely manner.
  • To ensure all customer enquiries are dealt with both promptly and efficiently.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Maintaining the security of the site.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
  • Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
  • General maintenance skills (not essential but an advantage).
  • Self-motivated and able to work without supervision.
  • Sound awareness of basic health and safety in the workplace.
  • Confident use of IT systems.
  • A practical, resourceful and common-sense approach.
  • Good practical boating skills/qualifications (not essential but an advantage).
  • Competent swimmer (essential).
  • Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

Please apply via our website or alternatively email below for an application form:

Dean Smith - Marina Manager, Marina Developments Ltd, Penton Hook Marina, Staines Road, Chertsey, Surrey KT16 8PY.

Telephone: 07789 766038

Email: d.smith2@mdlmarinas.co.uk

Closing Date: Friday 22nd March 2024.

Summer Team Members

Are you looking for Summer work this year whist still enjoying being outdoors? MDL Marinas are recruiting Summer Team Members for work between April and September 2024 (inclusive). Various hours of work and shifts available (casual and fixed working patterns) including weekends and bank holidays to suit almost every applicant’s needs.


Summer Team Members

We are looking to engage several Summer Team Members across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

  • Welcome visitors by road and boat, greeting them with high standards of service
  • Walk the marina pontoons and surrounding areas, assisting customers where needed
  • Dealing with customer queries
  • Answering the office telephone, greeting customers and assisting with serving in the marina office
  • Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
  • Provide a trolley service with assistance to and from vessel when requested
  • Prepare the marina each day ensuring leaflet carousels are stocked
  • To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • An ability to deliver the highest standards of customer service
  • Self-motivated and able to work without supervision
  • Confident use of IT systems (minimum beginner level)
  • A practical, resourceful and common-sense approach
  • Good practical boating skills (not essential but an advantage, training will be provided)
  • Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

  • What attracted you to apply for the role of a Seasonal member of our team?
  • Explain a time where you have delivered or experienced exceptional customer service.
  • Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.

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