MDL Careers

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV25/2604-06.

Closing Date: Thursday 20th November 2025.

The role will include but not limited to:

• Assisting customers with registration and account queries and driving sales revenue through direct bookings and payment processing.
• Providing outstanding customer service via phone, email, and website, ensuring every customer gets maximum value from MDL services.
• Supporting marina teams with bookings and payments using our systems (Havenstar, Acteol CRM, Super Controller, Chargebee).
• Liaising with marina teams and customers to resolve queries in real time.
• Briefing Marina Managers and teams on customer feedback and enquiries, escalating as appropriate.
• Maintaining accurate customer records and achieving productivity targets.
• Supporting the marketing team with customer feedback and helping to promote MDL services.
• Ensuring all legal, financial, health & safety, and company policies are followed.
• Collaborating with other departments as required (e.g., Boat Yards, Estates, Finance).

The key requirements for this role are but not limited to:

Sales – You are responsible for supporting sales performance across all UK marinas. You are responsible for the marina's adherence to the established sales process and the accuracy of Key performance indicators shown below:

• Contacts Made – Internal and external prospecting calls/emails 35 per shift)
• NPS Scores – Average above 20
• MDL Fitness – Above budget.
• MDL Holidays – Above average externally managed occupancy %.
• Casual Berthing – Above budget.
• Average response time – Within 2 hours.

Additionally, the role requires:

• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS - Deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2608.

Closing Date: Sunday 30th November 2025.

The role will include but not limited to:

• To be responsible for the day to day operations at Northney Marina; working alongside their team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To be accountable for the financial performance of your business(s) and run your marinas effectively, correctly and profitably.
• In conjunction with the site management teams, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure the day to day operation and overall image of the site reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial policies are being adhered to.
• Working with the Marina Administrator to manage all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of your activities.
• To manage site staff to ensure they are providing the best possible customer experience.
• To build and develop a professional close working relationship with senior management, central services and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference NTH25/2602.

Closing Date: Friday 21st November 2025.

This is a full-time position working an average 42 hours per week on a two week shift pattern, supporting the marina and lodge park operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV25/2607.

Closing Date: Friday 14th November 2025.

This is a full-time position working 12 hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
• To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
• To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
• Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
• Complete all daily, weekly and monthly assigned tasks as required.
• To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
• Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Competent swimmer (essential).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• A practical, resourceful, and common-sense approach.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure all duties carried out are in accordance with the Company Health & Safety Policy.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ25/2606.

Closing Date: Tuesday 18th November 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a 7-month Fixed term contract working 37.5 hours per week Monday to Friday.

Marina Developments Ltd is the UK’s leading Marina operator. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. This is a central based role at The Yacht Club and will ideally suit someone with previous experience in Sales ledger and cashbook/bank reconciliations.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer
experience, exceeding expectations daily. This is a 7-month Fixed term contract working 37.5 hours per week Monday to Friday.

The role will include but not limited to:

• Ensure all cashbook entries relating to the bank accounts are posted in a timely manner
• Perform monthly bank reconciliations and follow up on any missing / unposted entries
• Monitor bank account balances and arranging transfer of funds as required to maintain a nil or positive cash balance per account
• Review and processing of customer refunds, ensuring the appropriate level of authorisation has been received
• Processing of monthly Direct Debit collection files
• Preparation and distribution of ad-hoc manual sales invoices
• Raise recharge invoices to Group as and when required, such as for payroll recharges
• Investigating and resolving invoice and receipt queries for customers
• Manage month end procedures in the finance system and ensure reconciliation of sales ledger accounts
• Ad-hoc tasks as required

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a Sales ledger and cashbook/bank reconciliations environment (in a leisure/marina/hospitality industry an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boat yard / Marina experience not essential but an advantage
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2609.

Closing Date: Wednesday 12th November 2025.

The role will include but not limited to:

• This role needs to travel to various marinas to manage and support the sales team. Responsible for leading and developing the sales team to achieve performance targets across annual berthing, while supporting holiday and fitness revenue generation
• This role is will manage all sales activities to ensure administration and customer service operations run effectively, providing coaching to team members and establishing clear performance metrics and goals. You will be expected to implement sales strategies and tactics that deliver consistent growth and achievement of net annual berthing volume and revenue targets.
• You will be accountable for reporting directly to the Sales and Marketing Director, providing comprehensive sales performance analysis, market insights, customer feedback, and competitor intelligence. You will evaluate and manage the sales pipeline, optimising lead generation and conversion rates across all marinas for annual berthing.
• You will ensure the team maintains accurate records through the Atreemo (CRM) system, providing reporting on all KPIs and performance metrics. You will regularly audit data quality and implement improvements to sales processes as needed. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their marina.
• You will support Marina Managers through collaboration, delivering regular team briefings on sales targets, pipeline developments, and strategic priorities. You will implement and maintain the MDL sales process (GUEST) throughout the team, ensuring all team members are fully trained and procedures are followed according to the MDL Operations manual.You will monitor your own performance and actively engage with customers giving a good service at all times.
• You will monitor both individual and team performance, conducting regular coaching sessions and developing improvement plans when required. You will foster a customer-centric culture, ensuring good service at all times while building strong relationships with other departments including MDL Holiday Parks, Estates, and MDL Fitness.
• You will ensure all legal, financial, competitor, HS&E and company policies are adhered to within your team. You will be responsible for any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Sales Manager.

The key requirements for this role are but not limited to:

Sales – You are responsible for companies new annual berth sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of Key performance indicators shown below:

• Annual berth sales budget volume and net revenue
• Contacts Made – Internal and external prospecting calls/emails (Team average 40 per shift)
• Appointments – Marina tours booked per shift (virtual or in person)
• Berth Sales – Team average 1 per shift

Additionally, the role requires:

• Customer Service – You will instil a customer-first approach throughout your team, ensuring outstanding customer care at all points of contact and maintaining high customer satisfaction levels
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS - Deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2609.

Closing Date: Monday 17th November 2025.