Careers at MDL

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CAREERS

FIRST CLASS CUSTOMER SERVICE


At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.


Berth Sales Executive - Remote Based

We are looking for an individual who is dynamic, passionate and motivated with the drive, energy and enthusiasm needed to overachieve sales targets while giving our customers a world class service. 


Berth Sales Executive - Remote Based

We are looking for an individual who is dynamic, passionate and motivated with the drive, energy and enthusiasm needed to overachieve sales targets while giving our customers a world class service. The successful candidate will look after our East Coast and Thames region.

This vacancy would suit an individual who enjoys speaking to customers, is great at problem solving and is used to working in a pressurised environment. They will be used to being managed on their personal KPI’s. The successful individual will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. The successful individual will need to help drive the marinas NPS score through improved customer service while improving commercial performance. 

The prime tasks and responsibilities for this role are:

  • This is a remote based sales role responsible for sales performance across a defined area.
  • This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
  • You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
  • You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
  • You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines
  • You will support the Marina Managers who have ultimate responsibility for marina berth sales.
  • You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
  • You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual
  • You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
  • You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
  • You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
  • Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

  • Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures
  • Potential Customers, Berth holders and Tenants.

Performance Criteria

  • Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators: 1) Contacts Made – Internal and external prospecting calls/emails (30 per shift), 2) Appointments – Marina tours booked per shift (virtual or in person), 3) Berth Sales – average 1 per shift, 4) Average purchase value
  • Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
  • Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
  • Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
  • QMS - Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
  • Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
  • Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas offers a competitive salary package, company uniform, and following your probationary period, a subsidised health cash plan. MDL Marinas are an equal opportunities employer. 

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email your CV and cover letter marked ‘Private & Confidential’ to:

Tim Mayer, Sales and Marketing Director, Marina Developments Ltd, The Yacht Club, 1 Channel Way, Southampton SO14 3QF.

Email t.mayer@mdlmarinas.co.uk  |  Tel: 07483 918986

Closing Date: 31 March 2021

Marina Operative (Casual Worker) – MDL Hamble Marinas

We are looking to engage a casual worker to support our team on an ad hoc basis at MDL's Hamble Marinas. This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Hamble Point Marina, Port Hamble Marina or Mercury Yacht Harbour. There may also be opportunity to work at one of our other sites within the region. 


Marina Operative (Casual Worker) – MDL Hamble Marinas

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors
  • Overseeing the berthing allocations of vessels
  • To carry out general maintenance tasks as required
  • Ensuring the telephone is answered in the correct and timely manner
  • To ensure all customer enquiries are dealt with both promptly and efficiently
  • Assisting in actively marketing and promoting the marina and associated services
  • Maintaining the security of the site
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • An ability to deliver the highest standards of customer service
  • General maintenance skills
  • Self-motivated and able to work without supervision
  • Confident use of IT systems
  • A practical, resourceful and common-sense approach
  • Good practical boating skills (not essential but an advantage)
  • Competent swimmer

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.

Please apply in writing to:

Bertie Marsh – Marina Manager, Marina Developments Ltd, Port Hamble Marina, Satchell Lane, Hamble, Southampton SO31 4QD.

Email: b.marsh@mdlmarinas.co.uk

Please mark your application “Strictly Private & Confidential – Addressee Only”

Closing Date: Monday 15 March 2021

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