Careers at MDL

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CAREERS

FIRST CLASS CUSTOMER SERVICE


At MDL we’re well aware that it’s people, not pontoons, who ensure our success.

That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.

If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.


Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.

Rest assured that if you do join us, you can look forward to being part of an exciting future.


Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.


Admin Support (3 month FTC) – Cobb’s Quay Marina

We are seeking to recruit a fixed term contract Administrator to support the team at Cobbs’ Quay Marina in Poole. This is an exciting opportunity for a motivated and driven individual to join the Marina Team at Cobb’s Quay delivering excellent levels of customer service. The role is for 40 hours per week, working Tuesday to Saturday.


Admin Support (3 month FTC) – Cobb’s Quay Marina

The Role will include:

  • Provide a meet and greet service to all members and visitors, dealing with initial enquiries
  • To act as a receptionist for Cobb’s Quay Marina and its tenants including sorting and distributing incoming and out going mail.
  • To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
  • To ensure that all customer queries are dealt with promptly and efficiently and to keep the Administrator informed of their progress at all times.
  • To assist with general administration functions to support the central administration team, in particular debt chasing.
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of your activities.
  • To ensure that the Administrator is aware of any concerns you may have within your scope of responsibility.
  • This is a fixed term contract position working a minimum of 40 hours per week, including weekends and bank holidays.

The essential requirements for the role are:

  • An ability to deliver the highest standards of customer service.
  • Possess good communication skills
  • Self motivated and able to work without supervision
  • A practical, resourceful and common sense approach
  • Enthusiastic, friendly with a positive `can do` attitude and flexible approach
  • Computer literacy, including social media & administration skills
  • Ability to carry out general maintenance tasks
  • A practical knowledge of boats and boating

To apply for this position please send or email completed application form along with a covering letter to:

Kerry Marriott, Head of Operations, Marina Developments Limited, Cobb’s Quay Marina, Poole, Dorset BH15 4EL.

Email: k.marriott@mdlmarinas.co.uk

Mark all correspondence Private and Confidential.

Closing Date: 6th August 2021

Marina Operative (Casual Worker) – Woolverstone Marina and Lodge Park

We are looking to engage a casual worker to support our team on an ad hoc basis at Woolverstone Marina and Lodge Park in Ipswich. This role will be a no-fixed hours casual worker contract. Typically, casual work assigned to you will be based at Woolverstone Marina and Lodge Park. There may also be opportunity to work at one of our other sites within the region.


Marina Operative (Casual Worker) – Woolverstone Marina and Lodge Park

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors
  • Overseeing the berthing allocations of vessels
  • To carry out general maintenance tasks as required
  • Ensuring the telephone is answered in the correct and timely manner
  • To ensure all customer enquiries are dealt with both promptly and efficiently
  • Assisting in actively marketing and promoting the marina and associated services
  • Maintaining the security of the site
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • An ability to deliver the highest standards of customer service
  • General maintenance skills
  • Self-motivated and able to work without supervision
  • Confident use of IT systems
  • A practical, resourceful and common-sense approach
  • Good practical boating skills (not essential but an advantage)
  • Competent swimmer

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.

Please apply in writing to:

Kelly Sharman, Marina Manager, Marina Developments Ltd, Woolverstone Marina and Lodge Park, Woolverstone, Ipswich, Suffolk IP9 1AS.

Telephone: 01473 780206

Email: k.sharman@mdlmarinas.co.uk

Closing date: 9th August 2021

Night Marina Operative - Woolverstone Marina and Lodge Park

We're seeking to recruit one full-time night Marina Operative at Woolverstone Marina and Lodge Park in Ipswich. This is an exciting opportunity for a motivated and driven individual to join the Marina Team at Woolverstone delivering excellent levels of customer service. The applicant must be dynamic, personable and maintain an eye for detail. Responsible for the day to day running of the marina and lodge park, this position will offer the successful applicant a varied and challenging role.


Night Marina Operative - Woolverstone Marina and Lodge Park

You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations on a daily basis. This is a full-time position working a 12-hour night shift, on a four on four off rota pattern.

The prime tasks and responsibilities for this role are:

  • Ensure the site is secure, carrying out regular patrols of the marina and lodge park.
  • Overseeing the berthing allocations of vessels.
  • To maintain a clean, tidy site at all times.
  • To carry out general maintenance around the site.
  • To ensure the highest levels of customer service and experience at all times.
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way.

Person Specification:

  • Professional, proactive, positive attitude and a provider of first-class customer service.
  • Flexible and self motivated.
  • Team player.
  • Self motivated and able to work without supervision.
  • Have a customer focused philosophy permeating all your actions.
  • Well presented and take a pride in your surroundings.

Required Experience:

  • Ability to swim.

Desired Experience:

  • Marina operations.

MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:

Kelly Sharman, Marina Manager, Marina Developments Ltd, Woolverstone Marina, Woolverstone, Ipswich, Suffolk IP9 1AS.

Telephone: 01473 780206

Email: k.sharman@mdlmarinas.co.uk

Closing Date: 9th August 2021

Seasonal Team Members

We are looking for seasonal team members to join our team to provide additional resource during our busiest operating months. This role will be available for a fixed term period between April and October 2021 and will be working up to 30 hours per week, including weekends and bank holidays as required.


Seasonal Team Members

The role of our seasonal team member will be to deliver exceptional customer service to all our berth holders, tenants, and visitors. This role is predominantly based outdoors, and you will be expected to assist our Marina Managers and Operatives with their day to day duties.

The role will include but not limited to:

  • Provide a meet and greet service to all members and visitors.
  • Walk the marina pontoons and estate areas, assisting customers where needed.
  • To be a conduit for all customer queries.
  • To answer the office telephone, greet customers and assist with serving in the marina office.
  • Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available.
  • Welcome visitors by road and boat, greeting them with high standards of service.
  • Provide a trolley service with assistance to and from vessel when requested.
  • Prepare the marina each day ensuring leaflet carousels are stocked.
  • To assist with serving fuel when required.
  • Assisting in actively marketing and promoting the marina and associated services.
  • Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are:

  • Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
  • An ability to deliver the highest standards of customer service
  • General maintenance skills
  • Self-motivated and able to work without supervision
  • Confident use of IT systems
  • A practical, resourceful and common-sense approach
  • Good practical boating skills (not essential but an advantage)
  • Competent swimmer

Training will be provided as necessary. MDL Marinas are an equal-opportunities employer

How to apply:

1) Complete our Seasonal Application Form.

2) Submit a 3-minute video answering the following questions:

  • What attracted you to apply for the role of a Seasonal member of our team?
  • Explain a time where you have delivered or experienced exceptional customer service.
  • Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

Please note, if you do hear from the company within 6 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.

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