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For a current list of FAQs regarding Covid-19, please go to this page.
General Update from our MD | April 7th 2020
The past few weeks have been tough for everyone. This is the first time in our 46 years that we’ve not seen a hive of activity around our marinas at the start of the boating season; thank you for following Government guidance and making our core team's job safer. We understand how frustrating it is to put taking time out on the water on hold.
The marina team on the ground has been doing a fantastic job looking after your boat while you can’t be there, checking lines and adjusting fenders. Don’t forget, if you’re got any concerns or you need anything checked, please contact your marina by phone or email. You can find contact details on our website.
The harbour authorities have also been very clear; Leisure facilities within harbours are now closed to the public. We fully support the guidance from the RYA regarding recreational boating in the UK during these restrictions and they strongly urge recreational boaters to respect the Government rules so that those who may become ill do not increase the pressure on local services and facilities.
While we appreciate you’re unable to enjoy all of your berth holder benefits just seven days in to the new berthing season, not because of snow or gales and the other things that sometimes hamper our boating, but because we’re all playing our part to protect each other, the NHS and to save lives by following Government guidance. As you know, we continue to look after your boat, maintaining the marina, supporting our tenants so that, long term, we can still offer you the same unrivalled value and high standard of service you have come to expect.
If your boat is stored ashore on our annual Freedom Berthing package, please don’t worry about incurring additional storage fees, as in most locations you can either stay ashore free of charge or use your winter entitlement now. And when it’s time to launch your boat, we’ll work extra hours and at weekends to ensure you can get back to boating as quickly as possible.
To help answer any general questions you may have, we’ve put together some FAQs which you can view here. If you have any other questions that are not covered, please don’t hesitate to contact your home marina.
We also wanted to let you know about some of our fantastic tenants who are finding innovative ways to move their businesses online to continue to provide a service while we’re all stuck indoors. We've compiled a list on our website, which you can view here.
We are well aware of the pressures some berth holders and tenant businesses are having at this difficult time, please do keep in touch with our dedicated marina managers who are on hand to answer any questions or concerns you may have.
Hopefully it won’t be too long until we can all get back out on the water and enjoy good times again. In the meantime, please stay at home and please stay safe.
General Update from our MD | March 27th 2020
As news reaches us of China finally seeing a drop-off in the number of cases of Covid-19, and the potential lifting of some restrictions, we very much hope that by the summer of 2020 we will be able to get out on the water once more.
However, as we are all aware, for the safety of all our staff and customers we have to strictly adhere to Government guidance for the next few weeks. We know how hard it has been, and that it's going to get harder the longer (and stronger) the sun shines, so thank you so much for your continued support as we all adapt to changing rules.
Here's a quick update on where we are now.
In line with the Government's four key rules of leaving home, these are the only permittable reasons:
All of our leisure services such as fuel berths and visitor berthing launches closed earlier this week and the majority of our commercial tenants have now temporarily shut. As you know we were keeping access to the marinas open for them and a core minimum staff who will be there to keep your boats safe and secure.
As a reminder our teams are also following the rules, only travelling to work if they cannot work from home and if absolutely necessary and at all times observing social distancing rules and other precautions to help stop spread of the virus. There will be members of marina teams on each site all day, every day.
You already know how well we look after your property, and rest assured, that's not going to change. On a daily basis your marina team will: visually check each pontoon, manually check each line and also respond to any specific requests you may have where possible.
As ever, if you need to get in contact with one of your marina team over the next couple of weeks, you can email or telephone. Our marina receptions will remain locked until the Government rules change, but one of our team will answer your enquiry as soon as they can even if it’s while working at home.
In the meantime, we'll continue to keep you updated with any news via social media and look forward to connecting with you there. We'll be sharing details of relevant delivery services, competitions and sailing skills that you can work on at home to help keep you entertained until we can all get back on the water safely. Don’t forget if you would like us to bring your boat to you by sending a video or photo taken by one of our team them please let us know.
General Update from our MD | March 25th 2020
We wanted to remind all our customers of the latest Government rules regarding ‘staying at home’ and only travelling when ‘absolutely essential’. As such, for the benefit and protection of our own teams, we are taking measures to ensure MDL sites can be accessed by the following people only:
As you may already be aware our facility blocks and marina offices are now closed.
However working in line with the Government's working guidance our team are maintaining the safety and security of your boat observing social distancing rules and keeping themselves safe.
Our telephones, social media channels and emails are all still on serviced by a dedicated team of staff in the majority working from home. If you have to leave a message we will get back to you and I thank you in advance for your support and patience. Please do not visit a marina site unless you belong in the two categories outlined above.
We know that all our berth holders and tenants will continue to act responsibly to help stop the spread of the pandemic by not visiting the marina sites under any circumstances for the time being.
In the meantime, we’ve had some great questions from our customers and thought the list of Q&A's below might assist many in the coming weeks. So here’re some details you might need to know.
A few of you have contacted us to say you’re worried about perishable goods left on your boat. Our marina teams are happy to remove items from your boat and dispose of them safely. Please email your marina office if you have similar concerns. You can find contact details on our website.
People shouldn’t self-isolate on their boats. This will put our staff and tenants at unnecessary high risk. Self-isolators will be much more comfortable at their primary address. Plus, coming to the marina – unless you belong in the two categories above – means you will be breaking Government guidelines.
Security of boat
The Government has told us all that we must stay at home and work from home where possible. The critical thing we must do is stop the disease spreading between households. That is why people will only be allowed to leave their home for very limited purposes. We have core marina teams who, taking all necessary precautions, continue to look after your boat on your behalf. We are setting our teams up to be able to do personal video and photos of your boat please contact your marina office to arrange. If you have a particular concern about your boat – like an electrical appliance being switched on – please email your marina office and they will check it for you.
If you have booked a lift to undertake maintenance on your boat or similar and have not heard from a member of our team, please email your marina office for an update.
The Government has made it very clear that travel to second residences, like caravans or holiday cottages, is not permissible. Unless you belong in the two categories outlined above (MDL staff or commercial tenant businesses), please do not visit the marina sites.
While we are all currently allowed to take exercise each day, and while we know our marinas are beautiful destinations, please do not access the site unless you belong in the two categories outlined above.
Until we can all get back on the water – which we hope will be just in time for a glorious summer season – rest assured that we’ll be taking really good care of your boat, while you take really good care of yourself.
General Update from our MD | March 24th 2020
This morning I wanted to update you on the latest changes at MDL Marinas following the Prime Minister’s announcement. Like all businesses, MDL is committed to protecting its staff, tenants and berth holders during the Covid-19 pandemic. Therefore, in line with the UK Government restrictions:
You must stay at home, only leaving for the following very limited purposes:
Please rest assured that my team are looking after the safety and security of your boat while you are at home and we will be using our digital assets over the next few weeks to bring your boat to you, helping you to view it and the marina from the comfort of your home. Don’t forget to connect to your marina’s Facebook pages to stay updated.
We will continue to monitor the Government guidance closely converting the guidelines into practical advice for those who have to work on MDL sites. This is changing day by day.
We’re also talking to our network of marinas across Europe to understand how they’ve been impacted and to learn from their best practice. We’re balancing keeping people healthy, keeping people working and always keeping people’s boats safe.
For now, if you have booked a lift out or back in to the water we will be contacting you directly to make arrangements personally for you and your boat, Please note whilst many of our office staff are working from home as they have been for the last week our phones, email and social media are on ready for you to talk to us. Our teams are on hand to assist with your questions. You can also use our centrally managed email address; firstname.lastname@example.org.
Thank you for your ongoing support by following the Government's guidance.
Best wishes and most importantly, please stay safe.
General Update from our MD | March 21st 2020
As you know, at MDL Marinas our primary focus is looking after our colleagues, customers and our tenants. It’s a challenging time for all of us, but we’re doing everything we can to be there for you in these unprecedented times. We’d like to take the opportunity to thank our teams in the marinas and working behind the scene for their dedication. For their protection and others, please maintain at least 2 metre social distance and keep office visits to a minimum.
At the moment your marina team is implementing extra daily cleaning protocols which include disinfecting door handles, gate keypads, reception areas and, of course, washroom facilities. They're maintaining the recommended distance from one another, using hand sanitiser and following the latest UK Government guidelines to help keep you and our marina teams safe and secure.
Rest assured that we’re working hard to ensure we are looking after your property. We know how much you want to check your boat, but please don't visit the marina if you're feeling unwell. If you’re on site and feel unwell, please get home as soon as possible and stay safe. As we all are, it’s important to follow the latest Government guidelines as appropriate.
As always our experienced teams will be making their regular checks. If you have a specific concern, perhaps you think you might have left an electrical appliance switched on, or you just want to see a video or photo of your boat in the sunshine, please email or call your marina team and they will gladly help. Remember, you don’t need to visit the marina to have a service completed on your boat, just contact your marina team.
This is a fast moving situation, and we will continue to monitor the latest UK Government advice.
General Update from our MD | March 17th 2020
As you're aware the Government's response to Covid-19 is changing on a day to day basis, but at the moment we're glad to report that all our UK marinas remain open
As well as keeping the marina offices and facilities even cleaner than usual, our friendly teams continue to look after your boat for you, hold your keys if applicable, and maintain tight security across the estate. Obviously we're being careful to adhere to Government advice, but we're also committed to making sure you get the prompt, efficient services you need. If your boat needs work we're more than happy to facilitate that as boat lifting will still take place for valets, anode changing, or simply storage. Give us a ring to discuss your options.
That said, with the need for some households to self-isolate for 14 days, there may be occasions when we are unable to provide all that we typically offer. Please check your marina's Facebook page, our website, or telephone the marina office in advance if you require specific services like boat lifting and fuel
We're busy planning new dates for any events which may be postponed and look forward to welcoming you to them, whenever they end up taking place.
We’re keeping a close eye on how things are progressing, paying particular attention to the advice given by the Government, but currently we’re still here to help.
Status Update from our MD | March 13th 2020
We know you’re getting bombarded with lots of news about coronavirus at the moment, but we wanted to let you know it’s business as usual at MDL.
As the health and well-being of our berth holders, tenants and staff is our highest priority, we have arranged for additional cleaning across all sites, with particular attention on multi-use items such as door handles and keypads as a preventative measure. Additional stocks of hand sanitiser have also been ordered and will be available in the marina facilities and offices.
We’re monitoring advice given by the Government. Should the situation change, we have plans in place and will keep you informed via email and social media.