MDL Careers

The role will include but not limited to:

• To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
• To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
• To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
• To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
• To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ25/2602.

Closing Date: Monday 22nd September 2025.

The prime tasks and responsibilities for this role are:

• To support day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• To support the financial performance of the business and run the marina effectively, correctly, and profitably.
• In conjunction with the site teams, ensure that all daily, weekly, and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• Ensure the day-to-day operation and image of the sites reflects the Company’s position as market leader.
• To ensure all legal, HSE and company policies including financial polices are being adhered to.
• To lead the team and support all marina administration to ensure all records are maintained accurately in order to yield maximum revenue. Ensure payment is received for all services under the guidelines laid down.
• To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
• To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum staff are on site at peak times to include weekends and bank holidays.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
• This role will include weekend working as required, 40 hours per week over 5 days, in order to ensure smooth operation of the business, and adequate supervision of the team.

Working Relationships:

• To liaise at all levels with customers, staff, central services and external suppliers/organisations.
• To delegate as necessary in order to fulfil the above aims and objectives.

Performance Criteria:

• To support the business for which you are responsible effectively, correctly, and profitably.
• All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
• To manage site staff to ensure they are providing the best possible customer experience.
• Customer requests and problems are acted upon immediately or arrangements made for their resolution.
• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental, and other Government legislation.
• To build and develop a professional close working relationship with senior management, central services, and staff at your facility. To include the holding of regular staff meetings and undertaking annual appraisals.

Person Specification:

• To have previously operated in the leisure or marine leisure industry
• A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
• Be results orientated and keen to make improvements to already established businesses.
• To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
• Able to provide first class customer service.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, I would like to hear from you.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference NTH25/2601.

Closing Date: Friday 19th September 2025.

The successful individual will be used to being managed on their personal KPI’s. They will manage the sales pipeline for their area and will work closely with the Marina Managers and wider staff focusing on new business and supporting the renewals process. They will also need to help drive the marinas NPS score through improved customer service while improving commercial performance.

The prime tasks and responsibilities for this role are:

• This is a sales role based at The Yacht Club in Southampton responsible for sales performance across a defined area.
• This role is responsible for the areas annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors. Including other income lines such as storage, new boatyard enquires and possible commercial sales.
• You will be expected to review and manage the sales funnel for your area, achieve sales volume and conversion KPI’s. You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• You will be responsible for updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• You will assist the marketing team, through the NPS scores seen for your area and help them to ensure prospecting communications relate to the sale of any of our core income lines.
• You will support the Marina Managers who have ultimate responsibility for marina berth sales.
• You will provide the Sales and Marketing Director with meaningful information about the marketplace including customer feedback and competitor analysis.
• You are expected to actively follow the MDL sales process and complete any administration in line with the MDL Operations Manual.
• You will be monitoring your own performance and actively engage with customers giving a world class service at all times.
• You will work with other departments if required to support areas such as MDL Holiday Parks, Estates, and MDL Fitness.
• You will ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.
• Any other task or responsibility that is appropriate, in the opinion of the Company, to be included in the duties of the Berth Sales Executive.

Working Relationships

• Working with the Sales & Marketing Director, Marina Managers, marina team, members and other MDL departments to achieve operational objectives, whilst complying with all company policies and procedures.
• Potential Customers, Berth holders and Tenants.

Performance Criteria

• Sales – You are responsible for your area’s sales performance. You are responsible (alongside the Marina Manager) for the marina’s adherence to the established sales process and the accuracy of key performance indicators shown below. Contacts Made – Internal and external prospecting calls/emails (30 per shift) Appointments – Marina tours booked per shift (virtual or in person) Berth Sales – average 1 per shift.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down in the Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you.

To apply, please click the ‘apply now’ button using the Post ID reference TYC24/2519.

Closing Date: Friday 31st October 2025.

This is a full-time position working up to 42 hours each week on a 4 days on, 4 days off shift pattern, supporting the marina and lodge park operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference WLV24/2602.

Closing Date: Monday 29th September 2025.

The role of our Casual Marina Operative will be to assist the team from time to time supporting the site with various tasks and shifts that require casual resource.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• Overseeing the berthing allocations of vessels.
• To carry out general maintenance tasks as required.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Competent swimmer (essential).
• Educated to at least GCSE level or equivalent.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM25/2604.

Closing Date: Monday 29th September 2025.

This is a full-time position working up to 42 hours each week on a 2 week rotational shift pattern supporting the marina and boatyard operations. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CHT25/2601.

Closing Date: Saturday 4th October 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ25/2603.

Closing Date: Monday 22nd September 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week on a Friday to Tuesday shift pattern, 9am to 5.30pm supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference MER25/2602.

Closing Date: Tuesday 23rd September 2025.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week, on a 4 on, 4 off shift pattern, 7am to 7pm, supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors
• Overseeing the berthing allocations of vessels
• To carry out general maintenance tasks as required
• Lifting vessels in accordance with our safe operating standards.
• Ensuring the telephone is answered in the correct and timely manner
• To ensure all customer enquiries are dealt with both promptly and efficiently
• Assisting in actively marketing and promoting the marina and associated services
• Maintaining the security of the site
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
• General maintenance skills (not essential but an advantage)
• Self-motivated and able to work without supervision
• Sound awareness of basic health and safety in the workplace
• Confident use of IT systems
• A practical, resourceful and common-sense approach
• Good practical boating skills/qualifications (not essential but an advantage)
• Previous boat lifting experience (not essential but an advantage).
• Competent swimmer (essential)
• Educated to at least GCSE level or equivalent

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website here.

To apply, please click the ‘apply now’ button using the Post ID reference HPM25/2605.

Closing Date: Monday 29th September 2025.

The Property Manager will oversee the maintenance, compliance, and day-to-day management of our diverse estate. Working closely with Estates, Operations, Marina Managers and tenants, you will coordinate reactive repairs, planned maintenance programmes, and ensure statutory compliance across the portfolio. This role is ideal for someone with experience in building or facilities management, confident in instructing and managing contractors, and comfortable working across a large geographical area.

Key Responsibilities

Maintenance & Repairs

• Manage planned and reactive maintenance programmes, with a focus on building fabric.
• Instruct and oversee contractors for minor works.
• Ensure timely resolution of maintenance issues across the estate.

Health, Safety & Compliance

• Ensure full statutory compliance, including asbestos management, electrical testing (NICEIC), boiler and lift servicing, legionella control, and fire risk assessments.
• Conduct risk assessments and regular safety audits.
• Maintain accurate compliance records within the FM system.

Contractor & Supplier Management

• Procure, tender and manage suppliers and contractors to deliver effective services.
• Monitor performance to ensure quality, safety and value for money.

Financial Management

• Assist in preparing and managing maintenance budgets.
• Track expenditure, forecasts and contribute to monthly P&L reviews.
• Drive cost efficiency across contracts and projects.

Tenant & Stakeholder Relations

• Act as the first point of contact for tenants regarding small works and facility-related matters.
• Provide clear, responsive communication to resolve queries and maintain positive relationships.

Systems & Process Development

• Support the mobilisation and implementation of the new FM system Infraspeak.
• Ensure all data, compliance documentation and maintenance records are kept up to date.

About You

• Proven experience in building or facilities management, ideally within an industrial or commercial estate.
• Strong organisational skills with the ability to manage multiple projects and contractors simultaneously.
• Commercially aware, with experience in procurement and/or contractor management (desirable but not essential).
• Methodical, detail-oriented, and able to balance efficiency with tenant satisfaction.
• Flexible and willing to travel regularly across the estate.

What We Offer

• The opportunity to manage a varied and interesting estate across the South Coast.
• A supportive team environment with exposure to multiple facets of property and estates management.
• A chance to contribute to the successful roll-out of new systems and processes.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2605.

Closing Date: Friday 3rd October 2025.

We are looking to engage several Summer Team Members at Port Hamble to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.

At Cobb's Quay Marina, we are also looking for Summer Team Members to join us working Fridays and weekends.

The role will include but not limited to:

• Welcome visitors by road and boat, greeting them with high standards of service
• Walk the marina pontoons and surrounding areas, assisting customers where needed
• Dealing with customer queries
• Answering the office telephone, greeting customers and assisting with serving in the marina office
• Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
• Provide a trolley service with assistance to and from vessel when requested
• Prepare the marina each day ensuring leaflet carousels are stocked
• To assist with serving fuel when required

If this sounds of interest and the following sounds like you, apply NOW!

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
• An ability to deliver the highest standards of customer service
• Self-motivated and able to work without supervision
• Confident use of IT systems (minimum beginner level)
• A practical, resourceful and common-sense approach
• Good practical boating skills (not essential but an advantage, training will be provided)
• Competent swimmer (essential)

MDL Marinas are an equal-opportunities employer.

How to apply:

1) Complete our Seasonal Application Form. This link will download a copy of the form to your files.

2) Submit a 3-minute video answering the following questions:

• What attracted you to apply for the role of a Seasonal member of our team?
• Explain a time where you have delivered or experienced exceptional customer service.
• Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.

Please note, we do not accept CVs.

Please submit your application and video to: careers@mdlmarinas.co.uk

Closing Date: Ongoing recruitment for multiple positions.

If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.