MDL Careers

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a permanent contract working 37.5 hours per week Monday to Friday.

The Role will include but not limited to:

• Manage assigned marina estates effectively and support the Estates Director with regular reporting, advice, and strategic input.
• Deliver a high‑quality, customer‑focused service to marina teams, commercial tenants, and residential tenants.
• Contribute to business planning and the wider success of the organisation.

Estate Management and Lettings

• Oversee day to day management of allocated estates.
• Identify opportunities to optimise assets, grow income, and enhance value.
• Manage tenant enquiries, lettings, assignments, subletting requests, and licences to alter.
• Keep property management records updated and accurate.

Financial Management

• Prepare annual rent, service charge, and insurance budgets.
• Ensure timely arrears collection and work closely with Credit Control to minimise debt.
• Provide Accounts with accurate accruals to support budgeting.

Rent Reviews and Lease Renewals

• Action reviews and renewals in line with legislation and internal timelines.
• Quote new terms at least six months before expiry dates.
• Maximise rental uplift while ensuring good estate management.

Service Charges, Repairs & Maintenance

• Co ordinate service charge budgets and reconciliations, handling tenant queries.
• Work with Facilities and Infrastructure teams on planned and reactive maintenance.
• Support asset protection and enhancement through effective PPM planning.

Statutory Compliance

• Ensure all properties meet statutory requirements, especially at the point of letting.
• Comply with MEES regulations and plan CAPEX works where upgrades are required.
• Work with QSHE and Facilities teams to maintain compliance standards.

Head Leases

• Manage MDL’s leasehold interests to ensure compliance and minimise costs.

Investment & Capex

• Identify and prioritise opportunities to grow rental income and estate value.
• Prepare high quality capex applications and deliver approved projects.

Insurance

• Ensure all properties are correctly insured and premiums recovered.
• Inform insurers of any changes in risk, mitigate increases where possible, and process claims through Portfolio Administration.
• Vacant Property & Business Rates.
• Review vacant units monthly, secure rates relief, and ensure marketing materials are prepared.
• Maintain property security and presentation standards.
• Update APR and take savings opportunities promptly.

Other Responsibilities

• Maintain accurate CML and group records.
• Build strong relationships with Marina Managers and key stakeholders.
• Conduct regular property inspections and keep files up to date.
• Prepare detailed recommendation reports for transactions requiring senior approval.

The Key Requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Self-motivated and able to work without supervision.
• Sound awareness of basic health and safety in the workplace.
• Confident use of IT systems.
• A practical, resourceful and common-sense approach.
• Good practical boating skills/qualifications (not essential but an advantage).
• Educated to at least GCSE level or equivalent.
• Experience in either residential or commercial property management administration.
• Experience in property management and accounting systems is (not essential but an advantage).

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2613.

Closing Date: Tuesday 13th January 2026.

The role will include but not limited to:

• Group sales, sales strategy, product development, customer loyalty schemes, CRM and marketing. This includes group annual berthing sales performance and targeting new annual berth holders from our competitors.
• Management of enquiry generation, management and sales conversion.
• Leading the marketing team and the Marina Managers in sales matters as they have ultimate responsibility for marina berth sales.
• Providing the Executive team and the Board with meaningful sales performance KPI’s by marina and by product.
• Driving the commercial property sales process and actively pursuing new high value tenants to our business.
• Monitoring weekly sales performance, reviewing performance on a granular basis and making changes that create positive net sales growth as a result.
• Working with the Managing Director and other department heads on business development areas such as MDL Holiday Parks and UK management contracts.
• Development and presentation to the MDL Board of a long-term sales strategy for the business, encompassing core revenue (annual berthing, marina services, rental income) and other income streams and with a specific reference to the competitive environment.
• You will review competitor pricing and make recommendations to the MDL Board on pricing strategy during the budgeting process and as and when required.

The key requirements for this role are but not limited to:

• Sales – You are responsible and accountable for core group sales performance within the areas that you can influence. You are responsible (alongside the Operations Director) for the marina’s adherence to the established sales process and the accuracy of Key Performance data.
• Marketing – You are responsible and accountable for all of MDL’s marketing and PR activities and marketing budgets.
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you and your team provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand Pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Competition – Monitor direct competitor performance and strategy and incorporate responses within the overall MDL sales and marketing strategy.
• Health & Safety and Environmental Compliance - To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS - Deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Project Management – To deliver projects and objectives professionally and on time always considering the impact of your decisions on the business commercially, operations and the brand.
• Administration – To accurately and diligently manage the administration associated with your role.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference TYC25/2612.

Closing Date: Tuesday 20th January 2026.

This is a fixed term position for six months working 12 hour night shifts each week on a 4 on, 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:

• Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
• To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
• To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
• Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
• Complete all daily, weekly and monthly assigned tasks as required.
• To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
• Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
• Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive ‘can do’ attitude.
• Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• A practical, resourceful and common-sense approach.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
• To ensure all duties carried out are in accordance with the Company Health & Safety Policy.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference HPM25/2610.

Closing Date: Tuesday 20th January 2026.

The role will include but not limited to:

• Provide a meet and greet service to all members and visitors.
• To act as receptionist, sorting and distributing incoming and outgoing mail.
• To provide support to the Administration team and ensure a strict debt control policy is in operation.
• Ensuring the telephone is answered in the correct and timely manner.
• To ensure all customer enquiries are dealt with both promptly and efficiently.
• To provide a concierge service to customers to include taxi, restaurant and visitor berth bookings and to arrange Dock Master trolley assistance when necessary.
• Assisting in actively marketing and promoting the marina and associated services.
• Maintaining the security of the site.
• Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
• All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.

To apply, please click the ‘apply now’ button using the Post ID reference CQ25/2607.

Closing Date: Tuesday 20th January 2026.