FIRST CLASS CUSTOMER SERVICE
At MDL we’re well aware that it’s people, not pontoons, who ensure our success.
That’s why we go to great lengths to choose the right people to join us – energetic, enthusiastic and talented individuals who share our passion for first-class customer service.
If you’re thinking of working in marina management, administration or are interested in marina operations generally, there’s no better place to make your career.
Careers Overview
As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch.
Rest assured that if you do join us, you can look forward to being part of an exciting future.
Current Vacancies
It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.
To download an application form, please click on your preferred format below.
Marina Operative – Ocean Village Marina, Southampton
Situated in Southampton, Ocean Village Marina is an extremely busy and high profile visitor destination we aim to deliver the highest level of service and experience for our members and customers; demanding the very best from our team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Ocean Village Marina.
You will be passionate about providing the best possible levels of customer service and will put the customer’s needs first every time. You will deliver an outstanding customer experience, exceeding expectations on a daily basis. This is a full time position working on a shift pattern of 4 on 4 off, 12 hours per shift, daily operation of the marina.
The prime tasks and responsibilities for this role are:
- Maintain a visible presence with regular patrolling of the site, recording and or reporting any problems or issues to the relevant persons or services
- To carry out checks to ensure the safety and security of vessels, buildings and people within the marina site boundaries and complete external lighting checks as required
- To support the responsibilities of the team around the site including the car parks
- To provide a meet and greet service to customers; dealing with initial site enquiries, recording all customer details and proactively encourage and monitor contractor registration
- Responsible for berthing / allocation of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy
- Complete all daily, weekly and monthly assigned tasks as required
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation
- Ensure a quality, professional service is provided in all contact with customers
- To ensure the highest levels of customer service and experience at all times
- To ensure compliance with marina regulations by site users as necessary
- To ensure all legal, HSE and company policies including financial are being adhered to
- Assist in actively marketing and promoting the marina and associated services
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way
Person Specification:
- Professional, proactive, positive attitude and a provider of first class customer service
- Flexible and self motivated
- Innovative in your approach to solving problems
- Team player
- Self motivated and able to work without supervision
- Have a customer focused philosophy permeating all your actions
- Results orientated with the drive to deliver and over perform
- Well presented and take a pride in your surroundings
Required Experience and Qualifications:
- Computer literate
- Ability to swim
- Powerboat Level 2
- VHF Operator Certificate
Desired Experience:
- Marina operations
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website via this link.
If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge, we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:
Lauren McCann - Marina Manager, Ocean Village Marina, 1 Channel Way, Southampton, Hampshire SO14 3QF.
Telephone: 023 8022 9385
Email: l.mccann@mdlmarinas.co.uk
Closing Date: Monday 22nd April 2024.
Summer Team Members
Are you looking for Summer work this year whist still enjoying being outdoors? MDL Marinas are recruiting Summer Team Members for work between April and September 2024 (inclusive). Various hours of work and shifts available (casual and fixed working patterns) including weekends and bank holidays to suit almost every applicant’s needs.
We are looking to engage several Summer Team Members across all our regions to join our friendly team providing additional support during our busiest operating months. As a Summer Team Member, you will be delivering exceptional customer service to all our berth holders, tenants, and visitors. This role is mostly based outdoors, and you will assist our Marina Managers and Operatives with their day to day duties.
The role will include but not limited to:
- Welcome visitors by road and boat, greeting them with high standards of service
- Walk the marina pontoons and surrounding areas, assisting customers where needed
- Dealing with customer queries
- Answering the office telephone, greeting customers and assisting with serving in the marina office
- Check car parks and drop off points ensuring everything is clean, signage is visible, and trolleys are available
- Provide a trolley service with assistance to and from vessel when requested
- Prepare the marina each day ensuring leaflet carousels are stocked
- To assist with serving fuel when required
If this sounds of interest and the following sounds like you, apply NOW!
- Enthusiastic and friendly with a flexible and positive ‘can do’ attitude
- An ability to deliver the highest standards of customer service
- Self-motivated and able to work without supervision
- Confident use of IT systems (minimum beginner level)
- A practical, resourceful and common-sense approach
- Good practical boating skills (not essential but an advantage, training will be provided)
- Competent swimmer (essential)
MDL Marinas are an equal-opportunities employer.
How to apply:
1) Complete our Seasonal Application Form.
2) Submit a 3-minute video answering the following questions:
- What attracted you to apply for the role of a Seasonal member of our team?
- Explain a time where you have delivered or experienced exceptional customer service.
- Outline any previous experience (preferably work experience) that you have that you believe is relevant to your application.
Please note, we do not accept CVs.
Please submit your application and video to: careers@mdlmarinas.co.uk
Closing Date: Ongoing recruitment for multiple positions.
If you do not hear from the company within 4 weeks, you can assume that your application has been unsuccessful. In the meantime, thank you for your interest in working for MDL Marinas.
