Careers Overview

As Europe’s leading marina group we take training and development seriously. We encourage all our managers to take the Marina Institute’s Certificated Marina Manager qualification and aim to nurture the skills and abilities of every member of our 260-plus team. And our commitment pays off - both in the loyalty of our staff and in the number of customers who come back to us time and again. We can’t promise that we’ve a position available but it’s still worth getting in touch. Rest assured that if you do join us, you can look forward to being part of an exciting future.

 

Current Vacancies

It is company policy to employ the best qualified personnel and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of their sex, race, pregnancy, disability, marital or family status, age, sexual orientation, religious beliefs or trades union membership.

#1 Marina Manager - Hythe Marina Village, near Southampton

We now have a vacancy for a Marina Manager for Hythe Marina Village. This vacancy would suit an experienced Marina Manager or Operations Manager from a leisure operation. The successful individual will work with the existing marina team overseeing day-to-day marina operations and will be accountable for the performance of the operation in all areas.

The prime tasks and responsibilities for this role are:

  • To be responsible for day to day operations; to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
  • To be accountable for the financial performance of your business and run your marina effectively, correctly and profitably.
  • In conjunction with the site team, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the site remains safe, secure, clean, tidy and well landscaped at all times.
  • To ensure the day-to-day operation and overall image of the sites reflects the Company’s position as market leader.
  • To ensure all legal, HSE and company policies including financial polices are being adhered to.
  • To lead and be accountable for all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary. To ensure payment is received for all services under the guidelines laid down.
  • To build and develop an empowered and motivated staff structure that functions flexibly, whilst providing the best in customer experience and site cover.
  • To instil an ethos of flexible working hours / patterns driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
  • To hold weekly staff meetings and undertake appraisals and on-going performance monitoring and management where necessary.
  • To recruit staff as required ensuing the business is employing customer focused, flexible, smart and positive individuals, while also being responsible for disciplinary matters should the need arise.  
  • To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
  • To be responsible for social media and assist with creating regular newsletters.
  • To assist with projects that identify and develop new revenue growth streams and best fit products driven by local market conditions.
  • To formulate site budgets and pricing policy. To accurately and weekly forecast site activity and create offers to drive activity to meet your revenue targets.
  • To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
  • To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.
  • To represent the company’s interest with external suppliers or organisations to the best possible advantage.

Working relationships:

  • To liaise at all levels with customers, staff, central services and external suppliers/organisations.
  • To delegate as necessary in order to fulfil the above aims and objectives.

Performance criteria:

  • To manage the business for which you are responsible effectively, correctly and profitably.
  • All laid down procedures are adhered to and assigned tasks are completed accurately and diligently at the required times.
  • To manage site staff to ensure they are providing the best possible customer experience.
  • Customer requests and problems are acted upon immediately or arrangements made for their resolution.
  • A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
  • To operate in accordance with Health and Safety legislation, HSE guidance and legal, environmental and other Government legislation.
  • To build and develop a professional close working relationship with senior management, central services and staff at your facility.  To include the holding of regular staff meetings and undertaking annual appraisals.

Person specification:

  • A manager who has led teams of individuals.
  • To have previously operated in the leisure or marine leisure industry.
  • A positive and personable leader that can prove they have successfully coached other team members and developed them as individuals.
  • Be results orientated and keen to make improvements to already established businesses.
  • To have operated businesses with a turnover in excess of £1M.
  • Have a proven track record of sales growth in either a retail or B to B environment.
  • To be an effective communicator particularly within their own team showing leadership skills and strong staff management as required.
  • Able to provide first class customer service.

MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:

Kerry Marriott, Head of Operations - Central & Chichester, Marina Developments Limited, Outlook House, Hamble Point Marina, School Lane, Hamble, Southampton, Hampshire SO31 4NB.

Send an email

Cl
osing Date: Friday 22nd February 2019

 

#2 Administrator - Hythe Marina Village, near Southampton

Situated on Southampton Water's western shore, Hythe Marina is a unique development of a 206-berth marina and a number of waterside homes. As a popular visitor destination we aim to deliver the highest level of service and experience for our members and customers; demanding the very best from our team every day.

To help us deliver exceptional service we are seeking to recruit an Administrator at Hythe Marina Village.

This is an exciting opportunity for an experienced, motivated and driven individual. You will be passionate about providing the best possible levels of customer service and will have proven experience in administration and credit control. You will be part of the administration and front of house operation at the marina and will strive to deliver outstanding levels of customer service and experience; exceeding expectations on a daily basis.

This is a full time position working a 40 hour week, Monday to Friday with weekend working required to suit business demands and holiday cover.

The prime tasks and responsibilities for this role are:

  • To provide administration function; including both Sales and Purchase Ledgers along with all appropriate reports and returns
  • Operate a strict debt control policy in accordance with Company policy and procedures
  • Support lock operations
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way

Person specification:

  • Professional, proactive, positive attitude and a provider of first class customer service
  • Skilled administrator with excellent knowledge of Microsoft Office
  • Flexible, numerate and self motivated
  • Self motivated and able to work without supervision
  • Innovative in your approach to solving problems
  • Effective communicator, both verbally with the team on the ground, stakeholders and with senior management and with clear concise written communication skills
  • Team player
  • Have a customer focused philosophy permeating all your actions
  • Results orientated with the drive to deliver and over perform
  • Well presented and take a pride in your surroundings

Required experience:

  • Administration skills
  • Accounts experience

MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:

Fiona Christie, Customer Services Manager, C/O Lock Office, Hythe Marina Village, Shamrock Way, Hythe, Southampton, Hampshire SO45 6DY.

Send an email

Cl
osing Date: Friday 22nd February 2019

 

#3 Marina Operative - Woolverstone Marina, Ipswich

We are seeking to recruit a full time Marina Operative at Woolverstone Marina. This is an exciting opportunity for a motivated and driven individual to join the Marina Team at Woolverstone delivering excellent levels of customer service.

The role will include:

  • Maintaining a visible presence with regular patrols of the site to ensure the safety and security of all vessels, pontoons, buildings and persons within the marina boundaries
  • Provide a meet and greet service to all members and visitors, dealing with initial enquiries
  • Managing berth allocations so as to maximise income and efficiency
  • Carry out boat lifting operations, in accordance with the company Health and Safety policy
  • Carry out routine maintenance, ensuring the site remains safe, secure, clean, tidy and well landscaped at all times
  • Record keeping and Updating of our operating systems

This is a full time position working a 12 hour shift on 2 days/2 nights 4 off rota pattern, including weekends and bank holidays.

The key requirements for this role are:

  • An ability to deliver the highest standards of customer service.
  • Possess good communication skills
  • Self motivated and able to work without supervision
  • A practical, resourceful and common sense approach
  • Enthusiastic, friendly with a positive `can do` attitude and flexible approach
  • Computer literacy, including social media & administration skills
  • Ability to carry out general maintenance tasks
  • A practical knowledge of boats and boating
  • Able to swim

MDL Marinas offers a competitive salary package plus bonus scheme, company uniform, and following your probationary period, a subsidised health cash plan. There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer.

If you think you have the ability to succeed in this role and would like to join a highly motivated team and take part in a new challenge we would like to hear from you. Please email for a full job description or submit your letter of application marked ‘Private & Confidential’ making reference to the prime tasks and responsibilities to:

Kelly Sharman, Marina Manager, Marina Developments Limited, Woolverstone Marina, Woolverstone, Ipswich, Suffolk IP9 1AS.

Send an email

Cl
osing Date: Monday 25th February 2019