Covid-19 FAQs

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Covid-19

For all of our latest updates regarding Covid-19, please read this news article.


The Government has published ‘COVID-19 Response - Spring 2021’ setting out the roadmap out of the current lockdown for England. This explains how the restrictions included in their guidance will be lifted over time. England is still in a national lockdown. You must stay at home, leaving only where permitted by law, and follow the rules in the Government's guidance.

The roadmap outlines the next steps:

Step 1 - Monday 29th March 2021

The ‘stay at home’ rule will end on 29 March 2021 but many restrictions will remain in place. People should continue to work from home where they can and minimise the number of journeys they make where possible, avoiding travel at the busiest times and routes. Boating with mixed households is possible, but this must conform with the wider social contact regulations, which include social distancing and the Rule of 6 / two households for boats with exterior space for seating and/or standing. Travel should be kept to a minimum and overnight stays should not take place.

Step 2 - no earlier than Monday 12th April 2021

Same as Step 1 other than guidance against overnight stays is lifted (single household bubble only).

Step 3 - no earlier than Monday 17th May 2021

Same as Step 2 with the Rule of 6 / two households now being permitted for indoor boats. The Government will further ease limits on social contact, enabling people to make informed personal decisions.

Step 4 - no earlier than Monday 21st June 2021

The Government hopes to be able to remove all legal limits on social contact.


Our marinas remain open with a core staff of experienced team members undertaking work that cannot be done from home and looking after your boat. Please rest assured that they will continue to complete their regular boat checks, making sure your boat is safe and secure. Our teams will also continue to lift boats ashore for both our leisure and commercial customers. As a reminder we please ask you do not attend a boat lift and our teams are on hand to arrange a tow or skippered delivery so that you can enjoy your services while you are at home. This is unchanged from our updates since May 2020.

We would encourage all berth holders to adhere to Government rules for England. Customers must decide for themselves if they should visit their boat or the marina, within the context of the Government's guidance as a whole.

The best way to talk to us, is via the online contact form available. You can now submit your query or question online and get a response in just a few hours, if not sooner.

Read the full Government guidance here.


Hands. Face. Space.

Approximately 1 in 3 people who have coronavirus have no symptoms and could be spreading it without realising it.

Remember - ‘Hands. Face. Space.’

  • hands – wash your hands regularly and for at least 20 seconds
  • face – wear a face covering in indoor settings where social distancing may be difficult, and where you will come into contact with people you do not normally meet
  • space – stay 2 metres apart from people you do not live with where possible, or 1 metre with extra precautions in place (such as wearing face coverings)

In all circumstances, you should follow the guidance on meeting others safely.


Site Access

Our marinas remain open for business services including (but not limited to) safeguarding customers boats, maintaining marina infrastructure, boatyard operations, boat servicing and supporting tenants.

Social distancing remains in place – stay at least 2 metres apart. You must decide for yourself if it is essential you visit your boat or the marina, within the Government guidance.

If your boat is already on your berth you are welcome to come and go from the marina as you please, you must adhere to all the social distancing guidance in place. And please remember there will be no overnight stays.

We would encourage you to move from the marina from the car park to your boat and away from the marina as quickly as possible. The teams are not expected to take lines, greet you on your berths or aid you unless in an emergency.

Your new season pack is available to collect, which we will try and leave these outside in a dry and secure location as we have continued to operate since the first lockdown.The packs can be posted to you on request.


Seeing Friends and Family

The evidence shows that it is safer for people to meet outdoors rather than indoors. And this is why from 29 March, outdoor gatherings (including in private gardens) of either 6 people (the Rule of 6) or 2 households will also be allowed.

As soon as possible and by no later than Step 3 (Monday 17th May 2021), the Government will also update the advice on social distancing between friends and family, including hugging. But until this point, people should continue to keep their distance from anyone not in their household or support bubble.


International Travel

Guidance for British people travelling abroad during the coronavirus pandemic, if they are legally permitted to travel under current UK COVID-19 restrictions.

If you are in the UK you should not travel abroad unless you have a legally permitted reason to do so. It is illegal to travel abroad for holidays. You should read the guidance for your personal circumstances before deciding whether you are legally permitted to travel abroad. If you travel abroad, even if you are returning to a place you have visited before, follow the advice.

Therefore, the following applies to MDL berth holders only:

If an MDL berth holder is returning to one of our marinas from outside of the UK you must quarantine and take further COVID-19 tests when you enter the UK from abroad (except Ireland), unless you are exempt.

If you’re arriving in England, and you are not travelling from a country on the red list, you may be able to pay for a COVID-19 test under Test to Release, to find out if you can reduce your self-isolation period.


Face Coverings

From Thursday 5th August 2020, it is now compulsory to wear face coverings in any enclosed space when visiting an MDL marina or boatyard.


Showers and Facilities - be aware of an increased risk using these facilities

All facilities will re-open, the opening will be subject to demand. Please take note of the signage and control measures that are in place to ensure compliance to enhanced cleaning requirements and social distancing guidelines. A deep clean of all facilities that have been closed throughout lockdown has taken place prior to re-opening.

Please note there will be a queue system operated during busy times when all showers are being occupied. The facility will then operates a one in, one out approach. Our family rooms and large cubicles can be used by 1 household at a time. The access to the marina and its facilities is by card access only and all codes have been disabled. For any further information, please contact your home marina via this link.


Boats on Dry Stacks

Currently we’re asking people to book a launch slot 24 hours in advance for social distancing reasons. The team will launch the boat and leave it either on the waiting berth (where appropriate) or a marina berth for you to collect.

When returning, please ensure they follow social distancing rules, you must place the boat away from others so that there is no pontoon crowding (no rafting). The dry stack team will remove boats from the water at quiet times and not on immediate request if social distancing cannot be adhered to.

During lifts and launches the launch pontoon will be closed to customer access as the team will be working together to move boats and we cannot put them in to a crowding situation.

Commercial customers should contact the Marina Manager directly.


Boats in Marina Locks

To ensure we maintain social distancing within the lock, the team will need to run an effective queue and limit the number of boats entering the lock. This may include:

  • Staggering boats in the lock to maintain distance.
  • Having only two larger boats in bow to stern.
  • Not including Ribs and small boats with larger ones while berthing them in the middle.
  • Absolutely no rafting.

Please work with them, respect them and remember, there are still significant restrictions in place across the country. We expect to refine operations as government guidance changes.


Boatyards

Our boatyards will continue to operate at full capacity and we will find ways to get your boats to our lifting docks and will be in contact to make arrangements. You are permitted to wait in your vehicles and the team will contact you once the boat is ready to be collected from the waiting pontoon.


Can I attend my boat launch?

Please do not attend the launching or lifting of your boat. This is so our team can operate freely around the boatyard while maintaining social distancing and operating inside their risk assessment. If you travel to the marina it should be after the boat has been lifted/launched/other work completed and by prior arrangement. You may collect the boat from the launch pontoon to return it to your berth. This has been in place since May 2020.


Trolleys

Please ensure all marina trolleys are returned to trolley parks. Customers are required to use hand sanitiser prior to use. Wipes are available from the marina office if required.


Visitor Berthing

All visitor bookings must be made prior to arrival and paid in advance over the telephone. Unfortunately, our teams cannot greet visitors on the pontoons or take lines. There will be NO rafting.


Fuel Services

Marine fuel will remain open for business services including (but not limited to) boatyard, boat servicing and tenants. Pre-booked service slots remain in operation. Please do not arrive before or after your allotted time. The team can not take your line. There should only be one vessel unless there is room to accommodate more than one vessel on the fuel berth at any one time.

You can book fuel by calling your marina, contact details can be found here.


Contractors,Tenants, Bars and Restaurants

As always, our marina teams are onsite and making sure your boat is safe if you cannot personally travel to the marina yourself. The teams are available to carry out minor tasks for you such as disconnecting storage heaters, opening vents, checking bilges, checking electrical supplies and adjusting fenders for your peace of mind. If you require essential work on your boat that simply can't wait, please contact your chosen contractor.

Chandleries and other non-essential retail can remain open for delivery to customers, click and collect (where goods are pre-ordered and collected off the premises) and to supply the marine trade.

Restaurants will be allowed to serve people outdoors at Step 2 (no earlier than Monday 12th April 2021) and there will be no need for customers to order a substantial meal with alcoholic drinks and no curfew, although customers must order, eat and drink while seated (‘table service’). Wider social contact rules will apply in all these settings to prevent indoor mixing between different households.

Indoor hospitality will reopen at Step 3 (no earlier than Monday 17th May 2021) with the same conditions as outlined in Step 2 (no need for customers to order a substantial meal and no curfew, but there must be 'table service').

We will try our best to fulfil tenants' and contractors' needs throughout this time, provided jobs can be performed safely and in line with Government guidelines and MDL's operations.


Can I stay on my boat overnight?

No earlier than Monday 12th April 2021, restrictions on overnight stays will be lifted (single household bubble only).

Woolverstone Lodge Park and Mercury Holiday Park may remain open for the specific reasons set out in law, including where guests are unable to return to their main residence, or need accommodation while moving house. Self-contained accommodation such as these where indoor facilities are not shared with other households, will be able to reopen fully no earlier than Monday 12th April.


Self-Isolation

People shouldn’t self-isolate on their boats. This will put our staff and tenants at unnecessary high risk. Self-isolators will be much more comfortable at their primary address.


Security of Boat

Our core marina teams will continue to look after your boat on your behalf. Please contact your marina office to arrange what you need. Our team can also share a video of your boat with you online, if you would like them to do so please let us know. If you have a particular concern about your boat – like an electrical appliance being switched on – please email your marina office and they will check it for you. Contact details can be found here.


Risk Assessments

We confirm we have complied with the government’s guidance on managing the risk of COVID-19 at our marinas. Read more here.

To access the NHS England Data Protection Impact Assessment, click here.


Lockdown Progress?

We will update all customers and tenants as the guidance changes as we have done swiftly and factually through the pandemic. As with all of the measures above, we’re asking our customers to be patient, and to respect all social distancing guidance and the ways in which our marina teams respond to the individual challenges each marina presents.

As you know, we couldn’t be prouder of our marina teams who have been looking after our marina network although, in some cases, they have been treated inappropriately by some customers. We respectfully ask for your patience, understanding and above all adherence to the rules to avoid further lockdowns. Please show them your support as we adjust to our ‘new normal’.

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