Woolverstone Marina Lodge Park has won a 2018 Diamond Award for its exceptional quality and outstanding customer service. Presented by Hoseasons, the Diamond Award crowned Woolverstone as the Best Small Relax and Explore destination in the East of England.
The Diamond Award was presented to Kelly Sharman Woolverstone Marina manager (centre) and team member Emma Coverley (left), by Hoseasons Head of Product Scott Drew (right), at the Hoseasons Annual Owners’ Conference, in Newport.
“I was really delighted to accept this award on behalf of the marina team,” says Kelly Sharman. “It’s lovely to receive recognition of all the hard work which has gone into the lodge park over the past 12 months, and all the hard work which goes into making sure all our visitors are very well looked after when they arrive, and throughout their stay.
“We pride ourselves on the extras we offer and going that extra mile to ensure every customer has a great experience and hopefully returns at some point in the future. It’s a new venture for us, and I am extremely proud of the team, so well done to all. We are thrilled.”
Woolverstone Marina Lodge Park has been running for 12 months and has already proven a hit with discerning holiday makers whose reviews are online on the Hoseasons booking site.
“The success of our business is ultimately dependent on how holidaymakers feel about their stay with us, so receiving an award based on the strength of our customer satisfaction scores is particularly pleasing,” Kelly continues. “We do everything we can to give our guests a first-rate experience whenever they visit, so it’s nice for the team to get the recognition they deserve.”
Our marina lodge park, set in 22 acres of riverside woodland, currently features 10 lodges. The lodges are truly stunning. Each of them is unique but they all offer the same high quality in build and furnishings, plus guests all benefit from the outstanding service delivered by the Woolverstone Marina team. Some even feature private hot tubs for starlit nights plus four lodges cater for dogs (and come with complementary doggy treats, dishes and towels). They can accommodate up to eight guests with spacious open plan living and dining rooms, fully equipped kitchens, multi-channel TV, and en suite and family bathrooms. All have dedicated parking, luxury linen and towels, MDL WiFi and feature woodland balconies.
“All are welcome to stay in the lodges,” Kelly continues. “They’re perfect for a couple’s retreat, or a large family gathering. There’s plenty to do around here, whether you’re getting onto the water or enjoying all the tourist attractions. Find us on Hoseasons to experience our Diamond Award winning park.”