Giving our customers the best experience possible is the most important thing to us. We continually review and invest in our marinas to offer class-leading facilities, but we also want to make sure that we are investing in what our customers want. Through a series of surveys, questionnaires and face to face conversations with the marina teams, we asked our loyal customers to let us know their thoughts.
We’ve collated the fantastic response we received and from this we’ll be making improvements across our marinas in a many different ways this year, including the eight key areas below:
2020 sees the launch of a new restaurant at Woolverstone Marina. The wider marina community was involved with the naming of the restaurant, with Loch & Quay being chosen from entries to a competition hosted on Facebook and Instagram.
The addition of this excellent new après sail destination in Ipswich follows the opening of three other waterside restaurants at our marinas in the latter part of 2019; Bistro on the Quay at Shamrock Quay, Gaff Rigger at Mercury Yacht Harbour and Mediterranevm at Bray Marina.
Enjoying a drink and a delicious bite to eat following a day on the water is one of the joys of boating and having an onsite restaurant and bar enhances the whole experience.
Showers and amenities
Woolverstone Marina and Hythe Marina Village’s showers and facilities were both refurbished extensively in 2019 as we know how important a hot shower is.
In 2020, it is the turn of Saxon Wharf in Southampton. The existing customer lounge will also be replaced to add to the enjoyment of visiting, whether in the water or ashore for refit. Saxon Wharf is ideal for exploring the Hamble and Itchen Rivers, as well as being on the doorstep of the Solent and Isle of Wight.
Outdoors social & BBQ areas
This year on the Thames, Bray Marina will create an open-air social area, complete with BBQ and lighting, allowing the bonhomie to continue long after the sun has set. Further downstream, Penton Hook Marina is refreshing its popular Mediterranean terrace including providing a communal BBQ.
Berth holders and visitors to Hythe Marina Village will also enjoy fantastic social gatherings and BBQs on the new decking being laid on the area opposite the lock. Boating is a very sociable pastime. After a trip or a day out on the water it is often nice to socialise off the boat.
Provision of chandlery essentials
2020 sees chandlery essentials being sold at our three Thames marinas. A boater’s work is never done. There’s always something that needs fixing and we want to make sure you have what you need.
These essential items will include Calor gas and smokeless fuels. Discounts will be available for Freedom Berthing members.
Increased car parking
The car parking across four of our marinas will be improved in 2020. The capacity of the main car parks at Penton Hook, Bray and Windsor Marinas will all be increased, with trees planted at Bray and Windsor as well to provide shade for your vehicles during the hotter summer months.
At Hamble Point Marina we’re creating additional berth holder areas for both the main marina and for the dry stack.
We improve car parking at our marinas whenever we can as we know you and your crew need to park safely and securely.
Electric car charging points
In 2016, we became the first marina group to become an official Tesla charging station alongside our numerous universal electric charging points.
With the growing market for electric cars, we want our customers to enjoy the latest technology and support their vehicle choice. This year we’ll be installing an additional Tesla charging point by the Lock Office at Hythe Marina Village and Hamble Point Marina will add further universal charging stations.
With climate change a trending topic we are delighted to see more and more electric cars at our marinas.
Our friendly marina teams have lined up a great social programme this year. Highlights include screening Last night of the Proms, BBQs, gin tastings, Classics on the Quay, summer parties and berth holder rallies.
Marinas are a hub of boating and social activity, but often berth holders pass like ships in the night as they arrive or depart the marina. Sharing sailing stories is all part of the fun and our inclusive social events are a great way to get everyone together.
Marine hardware and fuel facilities
In 2020, Queen Anne’s Battery (QAB) in Plymouth will have a new marina launch and yard tractor, enabling them to maintain the high level of customer service provided both on the water and ashore.
When your boat needs to come out the water our experienced and knowledgeable boatyard teams are there to help, supported by quality marina hardware.
QAB will also open its state-of-the-art fuel barge this year, supplying both petrol and diesel at cost to its berth holders, just one of the benefits of Freedom Berthing.
A berth with us is so much more than a place to keep you boat. It’s the gateway to adventure and life afloat with family and friends. We will continue to maintain, renew and develop our marinas to give you the finest customer experience possible. Thank you to everyone who took part in a survey so we can make the improvements that matter.