Your Questions Answered
Q. Where can I spend my rewards?
A. A full list of participating marina tenant companies are listed here and will be updated constantly.
Q. How long is the shelf life of my rewards? Do they have to be taken in 2019?
A. Your rewards must be redeemed or cashed-in within 12 months of issue.
Q. What happens if someone that I introduce then goes on to introduce someone himself, do I get anything then?
A. No; unless you directly introduce someone you don't benefit. In this example he would create his own network and leave yours, as you can only ever be in one network.
Q. It says that it doesn't matter when your friends take up annual berthing – your rewards will be adjusted respectively – how does that work?
A. The scheme is based upon attracting geniune new customers and additional vessels into our marinas. If your friends join us on a 12-month berthing contract we'll honour the reward(s).
Q. Why won't you give a reward for trailer/sailors, jet-ski, dory or swing moorings, they are still new customers to you?
A. Frankly, there is not enough gross value in these types of contract to justify rewards at the level we are offering – and we did not want to offer two-tier rewards.
Q. What happens if one or more of my friends cancel, do I have to pay something back?
A. No – once you have successfully introduced someone and they have signed up for and occupied an annual berth in the usual way, then your reward(s) and those of all the friends in the network is secure.
Q. Do I have any responsibility for friends that cannot pay for their berthing for any reason?
A. Definitely not – once you have successfully introduced someone and they have become an annual member, then you are entitled to your reward(s) and any credit risk is ours.
Terms and Conditions